All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality. He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH.  Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable...

Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace.  Phil, therefore, re-enlisted the assistance of Lizzie Grundy AIH and Tracey Fairclough FIH (Regrettably Kat Price was not available) to chat through this side of the coin. As our guests had been on...

Hot on the heals of our building a stable business podcast last month, we thought it was a great idea to rekindle our importance of series and focus on the Financial Controller. To help Phil look into this, we welcomed Harsh Sodhani AIH, a Sales Manager at the Hampton by Hilton London City, F&B Specialist Alper Zan MIH and the IOHs very own Finance Director, Leon William FOH. Coupled with Phil’s own experience as a small business owner, it was fascinating to get the different opinions and...

International Women’s Day 2024 Special We’re always up for a special bonus conversation and so  we thought it would make sense to have a chat to coincide with International women’s day 2024.  Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the work place for women in 2024. As always, they kicked off by giving their reasons for saying I’m in to the IOH including: - The coming together of...

It’s tough for businesses out there at the moment.  We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business. As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harrisburg in Pennsylvania, Mark Grant MIH, Sales Director at EP&T and Peter Russell FIH, COO & CTO at Russell Partnership Technology. There...

I’m In Special – How do the technological trends of today, impact the hospitality industry of tomorrow? In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech.  So much so, we thought it would be great to conduct 2 live podcast recordings on the subject of how today’s trends impact the industry of tomorrow. In today’s episode, we air the 2nd of the two panel discussions we...

Something a little different for you this month as we mixed things up and didn’t even have Phil hosting this discussion.  We brought in Robert Richardson as a guest host as we thought it would be interesting to hear just how important Fellowship of the Institute is from none other than the three recipients (So far) of the Fellowship award, Stephen Carter OBE FIH, Harry Murray MBE MI FIH and Phil Street FIH. In a wonderfully upbeat conversation, our panel get through:- Why they wanted to...

How do the technological trends of today, impact the hospitality industry of tomorrow? In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech.  So much so, we thought it would be great to conduct a live podcast on the subject of how today’s trends impact the industry of tomorrow.  We also thought it’d be a bit different to ask the same questions across two panels and look out for...

Another heavy weight topic for you this month as Phil invited three more wonderful humans from within the IOH membership to get stuck into the subject of Net Zero and whether it is even achievable. Phils guests this month were Bradley Dorrington AIH, Alex Henskens MIH and industry Titan Danny Pecorelli FIH, all having the subject very close to their hearts. This was a chat high on education with each guest delivering some wonderful points including: - What is Net Zero?Can we achieve...

Where would we all be if we did not have even the slightest bit of confidence?  But where does it come from?  How can we build it and how do we ensure that our confidence well is nicely filled up, without being overflowing? Well, to find out, Phil once again invited three more of the IOHs finest in the form of Rizwan Khan AIH, Jill Van Rest MIH and ex IOH CEO Philippe Rossiter FIH. And it doesn’t disappoint as they explore: - Why having confidence is importantHow to build confidenceBeing...

What a cracker we have for you this month as Phil welcomed three more wonderful humans from the IOH membership to chat through a topic that, as Phil puts it, should be on everyone’s mind, Wellbeing in the kitchen. Phils guests this month were Alex Preston AIH, Amy Stoyel MIH and returning guest Ben Purton FIH who have all had their own experiences from within the kitchen This was a lively chat from the outset with no punches being pulled and our guests covered: - The pastOld School badges of...

The importance of the Front Office Manager Following the success of episode 19 where we looked into the importance of the Front of house Manager, we thought it only right and fair to delve into the importance of that role’s close relative, the Front Office Manager. Joining Phil to do this was three more wonderful IOH members in the form of Jamine Zaman AIH, Johanna Dlugosch MIH and Samantha Rieu FIH, all of whom have had exposure to the role in one form or another. In their chat they looked...

“Your life doesn’t get better by chance; it gets better by change” – Jim Rohn Another fabulous quote and very relevant to today’s discussion as we investigate the differences between Apprenticeships and Universities, the part they play in hospitality and the difference they can make to an individual in improving their prospects. Joining Phil on his quest for more knowledge in this space was Paul Evans FIH, Julie Crampton MIH (Tuning in from Luxemburg) and Amy Jones AIH.  It’s clear that we...

“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” - Henri J.M. Nouwen We love this summarising of what hospitality is and I think we can all agree, it fits well in the way that we should approach our teams experience...

“An acquaintance merely enjoys your company, a fair-weather companion flatters when all is well, a true friend has your best interests at heart and the pluck to tell you what you need to hear.” - E.A. Bucchianeri, taken from Brushstrokes of a Gadfly The concept of tough love comes in many forms.  You might have heard it mentioned as being “firm but fair” or being “cruel to be kind” but the question is, with changing mentalities and approaches to work, does it still have its place in...

Everyone of us takes sole responsibility for building our own career.  But what are some great strategies to do so and is it always in our hands? To find out, Phil invited Tej Walia FIH, Nathaniel Morales MIH and Jake Armston AIH to talk through their own experiences and ideas in how you can help move your own career forward. They covered: - The Grand Plan (Or not)The essential steps to building your careerThe importance of mentoringThe importance of networkingPersonal...

We all need to focus on personal growth, whether in work or at home.  But how, what, why and where do we get started? These burning questions and so much more get covered in today’s chat with Graham Copeman FIH, Karen Moody FIH and Cherif Ezzat AIH.  Huge congratulations to Karen for the very recent upgrade to the Fellowship. This was a wonderfully positive and reflective chat with our guests covering off points such as: - What does personal growth mean to our guests?Preparing to growWhat...

After 18 months of producing the podcast, we thought it would be interesting to start mixing things up a bit.  Introducing our “Importance of” series where from time to time, we’ll take a look at a specific role within hospitality and discuss just how important it is. So in our first one, step forward the Front of House Manager, a role that can exist in many forms throughout many types of hospitality businesses. 3 more wonderful members from within the IOH ranks helped Phil in understanding...

NB: This podcast drops exclusively to members of the Institute of Hospitality 2 weeks before the wider world. 2 Weeks ago, It was International women’s day so what better way to celebrate this day than to have a chat around the wonderful women of our industry.  So how far have we come? is it still a man’s world?  What do we still need to do?  All these questions and more were answered by Phil and his panel of Emily Murray AIH, Dorothea Jones MIH and Edward Bracken FIH. As always, they kicked...

The Future of Hospitality Education In this episode, we all grab our crystal balls and take a look into what the future of hospitality education might look like. The inspiration for today’s chat came from this cool quote from Abraham Lincoln. “The best way to predict the future is to invent it”. So the question at hand today was centered around how would this quote apply to hospitality education over the next 10 years. Helping Phil get to the bottom of this was Joshua Wilson AIH, Yoo Ri Kim...

Look Ahead Special 2023 Yet another cheeky little extra for you this month as we got three more awesome humans from within the membership to discuss what the rest of 2023 could look like for Hospitality. Phil was joined by Jude Haddad AIH, Caitriona Lennox MIH and Neel Radia FIH and as always, they chipped in with their brilliant reasons for joining the IOH including: - Meeting likeminded peopleOpportunities to learnThey want to be involved in an organisation that’s making a difference to the...

I’m In Episode 17 – Building Remote Teams Post Covid, there has obviously been a seismic shift towards more remote and hybrid working within an office environment. Truthfully speaking, there was a rising trend towards this even before Covid induced lockdowns kicked in. But how do we build teams remotely as this is a relatively new ask of leaders. To unpack this, Phil was joined by Katie Murray AIH (And her wonderful pooch), Andoni Sanchez MIH and Liz Hartstone FIH. As always, Phil kicked off...

I’m In - Passion4Hospitality Special – Attitude In November 2022, The IOH once again invited students from all over to join it’s Passion4Hospitality event at the Novotel London West so this year, we decided it would make an interesting listen to record a podcast in front of a live audience. So, we had to pick a subject that both informed and inspired. Enter, Attitude. “Ability is what you are capable of doing, Motivation determines what you do but attitude determines how well you do it” -...

Culture, we all talk about it and try to get it right, but what is it and what can we do to make sure your nailing your culture. To find out Phil was joined by Libbie Mia AIH, Alan Tang MIH and Zoe Watts FIH to delve deep into this wonderful subject.  And they did not disappoint. As always, Phil kicked off by asking his guests as to why they said “I’m In” to the IOH.  As compelling as ever, they gave some great reasons including: - Hospitality has given so much to their career and so wanted...