The importance of the Front Office Manager Following the success of episode 19 where we looked into the importance of the Front of house Manager, we thought it only right and fair to delve into the importance of that role’s close relative, the Front Office Manager. Joining Phil to do this was three more wonderful IOH members in the form of Jamine Zaman AIH, Johanna Dlugosch MIH and Samantha Rieu FIH, all of whom have had exposure to the role in one form or another. In their chat they looked at just how important the role of Front Office Manager is and covered: - What is the Front Office Manager?The Many forms it can takeWhere does the Front Office Manager feature within the industry?The important attributes of a Front Office ManagerThe day-to-day challenges of the roleHow the role has adapted to a post covid worldThe experience and knowledge to seek out to become an awesome Front Office Manager And so much more. Our guests also gave us their reasons for saying I’m in to the IOH which included: - To branch out from the place you workTo share knowledgeInspiring others to continue their developmentNetworkingThe eventsTo use its body of knowledge to self-improve Our panel really brought the knowledge and passion to the discussion resulting in a pretty obvious conclusion, the role of Front Office Manager is incredibly important. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]