In today’s episode, I share how an insurance adjusting firm can best prepare for an influx of claims, especially those brought about by natural disasters. I explain how the cold months can negatively affect a home’s or apartment building’s pipelines. I discuss the various processes adjusting firms conduct with each claim, especially how tedious they can get. I describe the main parts of an adjusting firm and how agencies should focus on networking when hiring.

In today’s episode, I share the five characteristics of a top adjuster. I discuss the importance of being organized, especially in a time of crisis such as the pandemic or the Big Freeze of Texas. I share how our company adapted to COVID-19 and highlight the importance of always being ready for a new claim. I explain the importance of having quality communication skills - both at work and in life in general.

In today’s episode, my friend Chris Stanley interviews John to discuss why adjusters would benefit from having an up-to-date resume. He describes what a resume should be and what information it’s supposed to contain from the viewpoint of an adjuster.

In today’s episode, I share some of the steps you can take to make sure you’re providing proper customer service without sacrificing your business schedule. I describe what cycle time is and why it’s an important metric in our industry.

In today’s episode, I describe what subrogation is and what our role is as adjusters. I explain some of the important details when dealing with a subrogation case as well as what you should be keeping an eye on.

Charles joins me to discuss the impact video has brought to lead generation and marketing. He describes his journey and how he became a full-time video content creator and explains how critical video marketing has become since websites became a mainstay of any brand and company.

Garrett joins me today to discuss how OneClick Code works and how it can speed up the claims process for insurance adjusters. He discusses the skills he has gained over the last decade and how he utilized his experience in leading his company.

Today, I discuss some of the best ways to determine if the IA firm you’re scouting is worth your time or worth a pass. I describe why winter is a slow month for all of us and when it starts picking up.

Today, in honor and memory of the late adjusting great, Mark Hoversten, I share an encore of a previous podcast episode with Mark where he explained why it’s critical for new insurance adjusters to build a solid reputation and the challenges many new adjusters face when beginning their careers.