Wondering how to conflict in your business? You can not only manage conflict but turn it into an asset for your business. Get ready to unlock the secrets of conflict management with our expert guest, Susannah Margison, a highly sought-after conflict strategist, lawyer, and consultant. Susannah takes us on a fascinating journey through the intricacies of conflict, shedding light on various scenarios from minor issues like a failure to pay for services to complex legal matters. During our discussion, Susannah spills the tea on core strategies for resolving conflicts, emphasizing the critical role of setting expectations and the protective power of solid contracts. She provides invaluable advice on handling high-conflict personalities and managing conflict in relationships. Susannah also guides us on how to navigate various levels of disagreements strategically. You don't want to miss this episode if you're looking to enhance your conflict resolution skills and turn disagreements into stepping stones for growth. (0:00:16) - Navigating Conflict in Business (0:06:46) - Conflict Resolution and Setting Expectations (0:13:19) - Understand and Manage Conflict in Relationships (0:23:58) - Navigating Conflict and Emotional Triggers (0:33:00) - Managing Reputation and Diffusing Conflict (0:41:26) - Conflict Resolution (0:50:09) - Conflict Resolution and Empathy in Conversations (0:54:56) - Advice for Young Leaders To connect with Susannah on Instagram, click ⁠HERE⁠. To learn more about ways to work with Susannah, click HERE. To connect with Kate on Instagram, click ⁠HERE⁠. To apply for ITI, click ⁠HERE⁠.