Ever feel like AI is just a buzzword? This episode is where the rubber meets the road. We’re diving into how AI can elevate your bank or credit union by growing your member base and deepening your existing relationships. Get ready for a no-nonsense AI breakdown with real-world applications that could up-level your approach to growth. Our guest today is Mitch Rutledge, CEO and Co-Founder of Vertice AI. Mitch breaks down the essentials of new member acquisition and expanding share of wallet,...

In this episode, we dive into the rapidly expanding world of cannabis banking—a sector buzzing with opportunity yet tangled in regulatory constraints. Despite the broad legalization across states, federal hesitancy leaves many entrepreneurs in the cannabis industry struggling to find financial footing, caught in a limbo of being either unbanked or underbanked. Enter the vanguard of the Credit Union Industry, who are not just observing from the sidelines but actively stepping in to bridge this...

Is legacy technology stifling innovation at your bank or credit union? In this transformative episode of the Banking on Experience Podcast, we delve into the heart of technological stagnation that plagues many financial institutions. Join us as we engage with the minds behind Janusea, the company at the forefront of breaking down the barriers imposed by outdated core systems. Kyle Stutzman, CEO and Co-founder of Janusea, along with Masako Long, VP of Sales, share their expert insights and...

As credit unions and their members face an intensifying landscape of challenges, from stringent audits to strategic mergers, this episode sheds light on the crucial decisions shaping the industry's future. I Join Joshua Barclay and John Taylor, alongside growth engineer John Dearing from Capstone Strategic, as they dissect controversial merger impacts, forecast economic shifts, and unveil cutting-edge growth strategies that promise to redefine credit union success. Whether you're navigating...

Dive into the realm of Michigan State University Federal Credit Union, where innovation isn't just a buzzword – it's a way of life, thanks to their groundbreaking innovation lab. Witness firsthand how Michigan State University Federal Credit Union sets the standard in the credit union landscape through relentless innovation and strategic foresight. Gain unparalleled insights from the CEO herself, April Clobes, as she shares the transformative strategies and inventive solutions driving their...

Are you up to date with the latest consumer lending trends for credit unions and banks in 2024? We've invited a renowned industry expert to demystify emerging consumer lending trends and reveal opportunities for your credit union or bank. Meet our guest, Jade Beckman, the Vice President of Consumer Lending at Mountain America Credit Union, steering credit card services, loan options, and member-centric financial solutions. Join our brutally honest conversation with Jade, as we dive into...

  Are you ready to see what artificial intelligence can really do for your Credit Union or Community Bank, beyond the buzzwords and the hype? Forget the jargon and the tech-speak; this episode is tailored for Credit Union and Community Bank professionals who want to harness the power of AI without getting bogged down by complexities. We're cutting through the noise to focus on what AI really means for you, the backbone of our local financial institutions, and the communities you...

  Small credit unions often find themselves in the shadow of larger banks, with the threat of mergers looming large. But is there a way for these underdogs to not just survive, but thrive amidst such challenges? Enter Peter St. Onge, President/CEO of Trademark Federal Credit Union, who knows the pressure all too well. Upon stepping into his role, St. Onge was greeted with daunting challenges: a staggering 43% employee turnover rate and a troubling negative Return on Assets (ROA). ...

In this episode, we uncover the invaluable lessons that credit union leaders can learn from the remarkable Ronaldo Hardy, the new CEO of NACUSO. With a deep well of industry experience and a track record as a purpose-driven, high-results CEO at Southwest Louisiana FCU, Shell Geismar FCU, and as the "Chief People Officer" at his consulting firm, "CU Strategic Planning," Ronaldo is a wealth of knowledge waiting to be tapped. But what sets him apart isn't just his impressive resume; it's his...

Are you a credit union leader or stakeholder looking for a competitive edge in auto lending? Don't miss this must-listen episode of 'Banking on Experience,' where we pull back the curtain on the auto lending industry. Our special guests, Kurt Howard and John Riley of CU Alliance, will share exclusive industry data on emerging auto market trends that are reshaping the landscape. Here's what you can expect from this podcast episode: Gain insights from industry data on auto market trends...

Is the traditional lending model under threat?  Today’s guest believes we’re entering a “New World Banking Order,” a change of such great magnitude, that only the banks and credit unions that adapt their lending strategies quickly will survive.  Join us as S. P. "Wije" Wijegoonaratna, CEO and Founder of Aliya, unravels the limitations of traditional FICO scores and explains the significance of hidden data gems like transactional behavior.  As financial institutions grapple with shrinking...

Ready to Achieve Credit Union Marketing Excellence on a Shoestring Budget?   Ever feel like a Credit Union marketing MacGyver, being constantly nudged to craft marketing miracles with what might as well be a shoestring and some chewing gum? We've all been there.   But hold your head high! Even in a sluggish economy, being a Credit Union marketer isn't about losing, it's about reinventing yourself with creativity and resourcefulness!   We want to invite you to the Banking...

The burning question for many credit unions is: "To Merge or Not to Merge?" It's a decision that carries profound implications, and one that's becoming ever more pressing in our turbulent financial landscape. With an array of challenges confronting smaller credit unions, is merging the only path forward? Or might your credit union be missing out on unexplored avenues for growth, hidden in plain sight? Our esteemed guest, Sam Brownell, Founder and CEO of CUCalloborate, believes there's more...

It's no longer enough for credit union contact centers to simply answer questions and resolve issues. To remain competitive and ensure sustained growth, credit unions need to transition their contact centers from mere service providers to revenue-generating powerhouses. Join us in this enlightening episode as we delve deep into how credit unions can revolutionize their contact centers and turn every member interaction into a potential growth opportunity.  Today’s guest on the Banking on...

Introducing new technology to your Credit Union can feel like trying to launch a spaceship with a rubber band.   But what if we told you there's a secret weapon—a cheat code—to help you leap over the hurdles of adopting new technology?    Imagine your Credit Union smoothly adopting innovative fintech, all while expertly managing risk.   Our guests on today’s show are announcing a special event designed to help Credit Unions find the right fintech partners.   Jenny Jackson, Alliance...

  We’re in the middle of an insurance crisis: Credit Unions and community banks are being dropped by their providers while premiums skyrocket. Likewise, consumers face escalating insurance costs as global economic instability intensifies. Here's a snapshot of the escalating insurance costs: Car Insurance: A 14% surge from 2022-2023 (Quadrant Information Services). Health Insurance: A 58% increase in individual coverage premiums from 2010 to 2022 (Kaiser Family Foundation Employer...

  Here's an uncomfortable reality that our Credit Union comrades must grapple with: a whopping 84% of digital transformations fail, according to Forbes.  And this isn't just a Credit Union issue; it's an industry-wide epidemic, with every data point on the internet citing a two-thirds or higher failure rate. What truly unnerves us about this staggering statistic is the impact it has on our Credit Union members. After all, they are the reason we exist, and they're relying on us to navigate...

  In recent weeks, we've seen deposits move from regional banks to colossal, too-big-to-fail institutions, as people grow increasingly concerned about their deposit safety. Is this the perfect opportunity for Credit Unions to showcase their unique value to Americans and increase their market share? And if this is a golden opportunity to win hearts and minds, how can Credit Unions present themselves as a safer, superior alternative to banks? If only there were a seasoned Credit Union...

Looking for brutally honest answers to your liquidity challenges? Then you won't want to miss out on the first-ever Banking on Experience Live Podcast: Liquidity Crisis 2023 and actionable solutions. This live podcast brought together a community of credit union professionals and industry experts who are committed to sharing their insights, knowledge, and experience to help you solve your liquidity challenges. During this live podcast event, hosts Joshua Barclay and Jonathan Taylor cover...

As we strive to embody our values, it's essential to evaluate ourselves periodically. Joe Winn, also known as the "CU Geek" and a Data/Marketing Jedi, has demonstrated as President of GreenProfit Solutions that aligning your Credit Union's business model around social purpose is vital.  During this week's episode of Banking on Experience, we discuss how straying from the "People Helping People" mantra has led some Credit Union decisions astray. We must always choose the light side of the...

  Taylor Nelms is here to reveal Filene's latest Breakthrough research for Credit Union Success. Armed with insights from Filene's cutting-edge incubators, research projects, and focus groups, Taylor talks about the toughest problems facing Credit Unions and how to solve them. Now, let's talk about the awesome organization Taylor Nelms is a part of.  Birthed in 1989, Filene Research Institute is like the Area-51 of the Credit Union space. I say that not because Filene has alien spacecraft...

Are you ready for more from the "CU That Could"? Well, we've got you covered! Becky Reed, CEO of LoneStar CU, is back by popular demand for the second installment of our deep dive into the world of cryptocurrency.  Joining her is John Wingate, CEO and Founder of BankSocial, whom she affectionately refers to as her "crypto bro from another mo." In this episode of "Banking on Experience," we take a closer look at the crypto debate through the lens of the CU space and hear the story of...

This week we are honored to have the Vice Chair of the NCUA (and Maine small-town boy), Kyle Hauptman. Kyle opens up about the biggest political and economic issues that are hitting our Credit Unions and their members during this recession,  the current and future economic climate, the upcoming GAC (Governmental Affairs Conference), and his journey from Bar Harbor, Maine, to his appointment from the highest office in our land!   Grab a coffee, cocoa, or maybe something a little stronger,...

  Dear Credit Union Listeners, if you're thinking of dismissing Bitcoin and not making it an option for your members, you may be missing the big picture.    Your Members didn't stop making investments after they discovered what Bernie Madoff was doing on the 17th floor of the Lipstick Building. According to this week's guest, this FTX fiasco is no different –– the demand for Bitcoin will continue.    With all of the doom and gloom surrounding Bitcoin, we wanted to bring you (and us) some...