How to Deal with Late Guests As a tour leader, tour guide or tour director – dealing with late clients is something you face regularly. No matter how clearly you communicate, or how well information is posted on your website – there are many guests who WILL come late to your tours. Sometimes it is through no fault of their own, sometimes its because of cultural differences (a shout out to my African and Brazilian brothers and sisters!) but sometimes, its just because. Being in the hospitality and service industry, we need effective strategies to deal with these folks. Other people on tour should not have to wait because of one or two people – and its our main goal to start on time and keep the momentum of the tour going. Want to know how many pro tour guides handle these situations? Good – I was hoping you did. = ) -Kelsey T Finished Listening? Let me know in the comments below how you deal with late guests? What systems have you put in place that work the best? As always, like this episode if you’re inspired and subscribe to join the community! Full Video of the Episode   Leave a comment or read what others have shared about this episode