After spending hundreds of dollars on ‘mind-reading, wearable tech’ from sketchy online stores, I will be the first to tell you that mind reading technology has not yet arrived. However, after leading tours for almost ten years now, I’ve been able to pick up on a few questions that clients never ask on tour. These will not be surprising for many of you, but here is why I think they are important: 1) It is great service to pre-emptively answer a question before it is asked! 2) It reassures people that you will take good care of them while on your tour 3) If you answer the question once for the whole group, you will not have to answer these questions individually over and over. Here at Be a Better Guide we love giving great service. So this week save your money and watch this free online tour guide training instead! -Kelsey T Finished Listening? Share this podcast using any of the social buttons and let me know in the comments how you keep your tours running on time! I know for a fact that many of you have a ton of experience, and I’d love to hear your tips.   Full Video of the Episode   Leave a comment or read what others have shared about this episode