If you as a guide have ever asked yourself, When should I hold my ground on my refund policy? or What should I do when a guest is demanding their money back? – then this video is for you! For those seeking refund policy help, the honest answer is that the no matter what your guidelines are, you should always follow this golden rule: No matter what the reason, give them their refund. So the answer to the question: When should I give a refund on my tour? Is: Whenever a guest wants it!   What if they are at fault? Give them the refund. What if they are being a jerk about it? Give them the refund. What if in your heart of hearts, you fully believe you should not give this person a refund – give them a refund. -Kelsey T Finished Listening? Share this podcast using any of the social buttons and let me know in the comments how you keep your tours running on time! I know for a fact that many of you have a ton of experience, and I’d love to hear your tips.   Full Video of the Episode   Leave a comment or read what others have shared about this episode