On this episode of Better Business Outcomes, Stephen Waddington from Wadds Inc. welcomes Caroline Marrows, Head of News at Citizens Advice. They discuss: ·       The role and origin of Citizens Advice in supporting people with issues related to legal, debt, consumer, and housing   ·       Managing demand for services from the public, and insight from the media while maintaining high levels of customer satisfaction and quality outcomes   ·       Navigating a complex stakeholder environment and speaking truth to power for those without power   ·       The benefit of strong leadership communication and engagement in leading public and policy debate   ·       How focussing on outcomes leads to better business outcomes and supports planning and decision making. Presented by Sarah Waddington and Stephen Waddington For more information visit https://www.wadds.co.uk/ With thanks to our production partners at What Goes On Media