Episodes
After 2020, many organizations faced a new imperative: To lean into technology and optimize business operations for agility, resilience and growth. But while many organizations are making incremental changes to their business operations, they’re not scaling fast enough. Only 7% of businesses are future-ready. How can others catch up? In this episode, Manish Sharma, group chief executive of Accenture Operations, shares his insights. Daragh Sibley, C.T.O. of Stitch Fix, and Jeffrey Rutherford,...
Published 06/22/21
New business realities are fueling powerful opportunities that lie at the intersection of technology and sustainability. Accenture’s European C.E.O. Jean-Marc Ollagnier discusses how these two currents are playing out in Europe as well as the U.S., and explains that companies which are bold enough to attempt this twin transformation will be tomorrow’s leaders. Hosts Elise Hu and Josh Klein explore how UPS and Schneider Electric saw the true opportunity in the marriage of technology and...
Published 05/26/21
Can anything erase the historic tension between employers and workers, create trust and leave both parties better off? Groundbreaking new research from Accenture is paving the way for a new paradigm in modern business: Companies that help employees truly thrive, personally as well as professionally, are the ones that will win in the market of the future. While some leaders have long been sympathetic to this idea, the business case was harder to prove — until now. Ellyn Shook, Chief Leadership...
Published 05/12/21
Until 2020, many companies believed they were further along in their digital evolution than they actually were. The pandemic revealed the truth about that technology gap — and also the immense opportunity it presents for organizations willing to change. In this conversation with Dr. Mona Flores, head of medical A.I. at NVIDIA; Port of Rotterdam C.E.O. Allard Castelein and Accenture’s C.T.O. Paul Daugherty, we learn how some enterprises reimagined their systems to leverage technology, say...
Published 05/01/21
User-friendly websites, well-designed billboards, chatbots and customer surveys — these standard customer experience touchpoints have grown so common, consumers are mired in a sea of sameness. How can businesses evolve their strategies to truly stand out? Welcome to what Accenture calls the Business of Experience. In this episode, we’ll meet C.E.O.s who have reoriented their entire organizations to focus on what their customers want, rather than trying to get customers to want their products....
Published 04/13/21
Published 04/02/21
Built for Change, hosted by broadcast journalist Elise Hu and technologist Josh Klein, explores how the global pandemic has not only forced radical changes in business, technology and human behavior, but has created new opportunities for leaders to evolve and ultimately excel in this challenging environment. Through compelling conversations with industry thought leaders, Built for Change dismantles shop-worn assumptions of how to meet customer needs; links a new model of employee well-being...
Published 04/02/21