In this episode of Soft Skills for Leaders, host Lisa Evans sits down with Arthur Carmazzi to discuss the importance of soft skills in building a thriving culture, highlighting key skills such as empathy, communication, and being concise, along with creating an inclusive and diverse workplace and understanding different processing types. Arthur is not only a thought leader and a renowned speaker, but also the founder of Directive Communication Psychology and The Coloured Brain, two incredibly innovative approaches to understanding human behaviour and enhancing leadership skills. Timestamps [00:00:03] Arthur Caramazzi founder of Directive Communication Psychology and The Coloured Brain.  [00:05:34] Blaming people, realising it's the environment, and ultimately saving the company. [00:09:06] Different industries require different cultures for success. Key factors include a safe environment, trust and respect. [00:11:51] A good culture values and empowers individuals. [00:15:42] Personality is complex; cannot be simplified. [00:20:23] Lack of communication and differing processes hinder productivity. [00:23:46] Embrace diversity, respect others, and foster growth. [00:28:30] Creating awareness and connection with language in workplace. [00:33:05] Understand your coloured brain and perception gaps. [00:38:26] Soft skills: empathy, communication, and being concise. Summary  Building a thriving culture and creating an inclusive and diverse workplace and understanding different processing types.  Talking Points Arthur's journey: From blaming others to developing models that saved the company money Roller coaster ride: From managing director to losing all his money. Blame game in the organization - Importance of understanding one's processing style and ambiguity relief process.  Leadership identity and skills in different areas of life.  Knowing oneself and the culture for effective leadership.  Clarity, understanding one's Coloured Brain, and desired culture are foundational. Soft skills: awareness, communication, conciseness.  Business mindset and culture - Importance of a safe environment, trust, and respect in a good culture.  Connecting on a higher level and creating a thriving culture.  Respecting diversity and authenticity. Understanding and respecting different perspectives.  Building genuine connections and supporting emotional motivations.  The top three takeaways from this episode are: Building a culture of thriving requires understanding and practising soft skills such as empathy, communication, and being concise. These skills are essential for creating a safe and inclusive environment where people can thrive and succeed. Understanding different processing types and learning how to effectively communicate and collaborate with people who have different perspectives is crucial. The Coloured Brain model can help teams understand each other better and improve relationships, promoting a culture of respect and understanding. Trust and respect are the foundations of a culture where people can thrive. Creating a diverse and authentic workplace environment where individuals can be their true selves and grow personally and professionally is key to building a culture of thriving. Overall, this episode emphasizes the importance of developing soft skills, creating a culture of inclusivity and respect, and fostering meaningful connections with others in order to build thriving organizations. Powered by CastMagic    Links to other Soft Skills for Leaders podcast episodes Self-Awareness with Dr Nia Thomas  Leading with Empathy Connect with Arthur Carmazzi LinkedIn: https://www.linkedin.com/in/arthurcarmazzi/ Website: https://carmazzi.net/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session w