Frustrated with the shoddy professional practices of local renovation firms in her native Bangalore, designer Aashita Chadha had an idea. Why not create a design firm where the goal is to make the clients’ needs a top priority? Through innovative problem-solving, she and her husband are putting enjoyment back into the renovation process for their clients. In this episode we learn: - empathizing with your client allows you to focus on creating a more satisfying experience - clients must be aware of everything that is happening on site at all times - answer the client’s questions before they ask - share personal stories when you need to convince a client to trust your suggestions for a product or design idea - clients are unique beings with diverse personalities so adjust your communication style to match theirs It’s time to take control of your business. Become a member of Business of Design®, today: https://businessofdesign.com/?ref=2&campaign=podcast