So many design professionals dream of hiring an office manager to, well, manage the office day-to-day. What’s that like? What are the benefits and challenges of adding this person to your team? What should you pay for the service? Should this person be a designer? In this episode, non-designer Hilaire Martin, answers all these questions and more. In this episode we learn: - what’s the difference between a COO and an Office Manager - what size firm would benefit from an office manager - be honest with yourself, it’s OK if your current process isn't working - map out your internal process, especially the client facing side of your business - good motivation vs. bad motivation for hiring an office manager - start small and identify one area you want to improve - define what you want to accomplish for that one area - celebrate the small and big wins Success is not an accident. It's a strategy. Business of Design® is that strategy. Become a member, today. https://businessofdesign.com