Today's podcast episode comes with a trigger warning as I've addressed the sensitive topic of communicating an employee's death.  Towards the end of the episode I discuss suicide and will be pointing you towards resources and guidance. Come back to this episode if you're not feeling in a safe enough space to listen to it today. But please know it's here should you find yourself in the situation where you need to communicate the death of an employee.   You can find full show notes and...

Why does measurement matter for internal communicators? How can you measure internal communication? What does good look like for IC professionals? Why do IC pros think measurement is difficult? What do our professional bodies say? I've put measurement under the microscope in this week's episode of the Candid Comms podcast. I've tackled all these topics and more in the latest episode of the Candid Comms podcast.  You can find full show notes and transcription for this episode via...

Do you invite comms consultancies to support your in-house internal communication? What's the best way to work with an agency or consultancy? Do you know how to choose the right one for you? What do you need to think through before getting in touch? Today's episode of the Candid Comms podcast features Rachel in conversation with fellow All Things IC Comms Consultant Caroline Cubbon-King.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This...

Are you responsible for creating All Employee Meetings? Whether you know them as All Staff events, Town Halls, All Hands, or something else, this episode will help you think yours through. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  As ever, you'll leave...

What does it mean to create an effective intranet? What should it look like? What's the process of designing and delivering an intranet? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing...

What is the best way to help leaders communicate? What do internal communicators need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing to think about.  Do let me know...

What does it mean to be an ethical internal communicator? What resources exist to support Internal Comms professionals in making ethical decisions? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and...

What does it mean to communicate in professional services? From an internal communication perspective, what do you need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  You can find full show notes and transcription for this episode via www.allthingsic.com/podcast.  As ever, you'll leave with one thing to know, one thing to do and one thing...

What is internal communication? If you are brand new to the world of corporate communication, have years of PR experience but are curious about internal communication, or are working in the field and want to know more, this episode will help you. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence.  This is the first episode of season four and covers:  What...

What do internal communicators need to think about when communicating in a manufacturing environment? Alexandra Bîrlădianu is Head of Corporate Communication at Guardian Industries.  She joins me from Luxembourg to talk about the challenges and opportunities of working in a glass and automotive focused organisation.  This is the final episode of season three and covers:  Communicating change in a manufacturing environment. Why the role of the supervisor is so critical. How to reach...

What is The Great Resignation? What do internal communicators need to know about what's happening? How can we acknowledge and address The Great Resignation inside organisations? In this episode of the Candid Comms podcast I cover: What The Great Resignation is Why purpose matters How can you retain employees? Renegotiated terms and conditions Microsoft's recent work trends study An employee engagement model  Why sentiment matters Knowledge management.  As ever, you'll leave...

Why is accessibility important for internal communicators? What does it mean to have accessible internal communication channels? What do we need to be mindful of?  In this episode of the Candid Comms podcast I cover: What advice exists to help internal communicators learn about accessibility? What do internal communicators need to think about when planning channels? How to take practical action The importance of knowing the accessibility needs of your employees. As ever, you'll...

Are you recruiting an internal communication professional? Do you know how to describe the type of person you’re looking for? Is this the first time you’ve tried to hire an IC pro? Have you researched the job title accurately? This week’s episode of the Candid Comms podcast is for you if you’re searching for a job, adding to your team or recruiting a Comms pro. I cover: How to recruit an internal communicator What skills to look for How to describe IC roles What I use to help...

How often do you talk about culture in your organisation? It's a phrase you'll probably hear a lot in your Comms career. You've probably spoken about culture with your leaders, colleagues and team.  I cover: What organisational culture means Definitions I use How to define culture What you need to know about culture How to use models Practical things to try out.  Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can...

What is your internal communication (IC) channel strategy like? If you need to review yours, or want to create one for the first time, this episode will help you. I cover: What a channel strategy is The role of internal communication channels The three things you need to know How to make informed decisions What you need to be mindful of when planning your content How to review your internal communication channels Why you need to focus on accessibility. Do let me know what you...

How is your 2022 planning going? Need some help? If so, this episode of the Candid Comms podcast is for you. I cover: Why you need to review 2021 How to get organised for the year ahead The importance of analysing your work. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show...

What do new companies need to know about internal communication? When is the right time to make your first Comms hire? This episode of the Candid Comms podcast is for you if you're interested in joining a start-up, are thinking about hiring your first Comms pro or want to know more about the world of internal communication.  You'll leave with one thing to know, one thing to do, and one thing to think about. Do let me know what you think of this episode and don't forget to rate, review...

How do you measure your internal communication? Do you create a regular measurement report? If so, what's in it? If you've never created a measurement report, what would you put in one? This is the topic up for discussion in this Candid Comms podcast episode. This episode covers:  Why measure your IC What and how should you measure What format should a measurement report be in What does good look like What actions can you take today to measure your internal communication? and...

How can you set standards for your internal communication?  How do you know what good looks like for your organisation?  What should you be focusing on? Welcome to season three of the Candid Comms podcast with Rachel Miller. We're going to be tackling all these questions and more through this episode. You'll leave with one thing to know, one thing to do, and one thing to think about. During this episode I cover: What it means to have brilliant basics in place Why you need to map...

What are the benefits of having a mentor? When is the right time to volunteer to be a mentor yourself? Today's episode of the Candid Comms podcast is the season two finale and features Melisa Kakas, Internal Communications Manager at British Business Bank. I have the pleasure of mentoring Melisa through the Institute of Internal Communication's (IoIC) mentoring scheme. During our conversation we discuss: What are the benefits of being mentored? When is the right time to put...

Do you know how to create an effective IC team? This week's episode of the Candid Comms podcast includes: The questions IC pros ask each other The purpose of internal communication How to structure an internal communication team Questions we need to ask ourselves when creating an IC team How to test the maturity of your organisation's internal communication. and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms...

What are your relationships like with your leaders and stakeholders in your organisation? Do you feel able to say no to them? This week's episode of the Candid Comms podcast includes: Why you need to say no How to talk confidently and explain your decision making How to gather your evidence The hardest words to say in internal communication and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit...

Do you repurpose your internal communication? How do you make your IC channels work collectively well together? These are some of the topics I've examined in this week's episode of the Candid Comms podcast. This episode includes: What does repurposing mean? What type of content can be repurposed? What mindset is useful when creating content? What are the benefits of repurposing Mistakes and pitfalls to avoid and much more. Do let me know what you think of this episode and...

Do you have Comms Champions inside your organisation?  In this episode I focus on: Why Comms Champions can be useful How to define the purpose of your champions How to turn information into action How to recruit Comms Champions Who should be a champion? The different types of champions you could have and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to...

This week's episode features Laura Colantuono, Internal Communications & Employer Branding Manager, International, at The Kraft Heinz Company. We discuss: Laura's career path, including working in luxury  What it's like to work internationally  The importance of translation and local considerations What effective communication looks like in a FMCG (Fast Moving Consumer Goods) environment Environmental and Social Governance (ESG) considerations What it's like to join a company...