Hire and Keep Resilient Employees to Navigate Change with Dr. Deborah Gilboa. AskDrG.com. Communication struggles in every department are the biggest obstacles to serving customers and each other, as they cause lost time, lost knowledge, and mounting frustration in the very people we need most to engage. Dr. G focuses on prevention, response, and reconciliation tools to build resilience in each member of your team. Dr. G outlines the strategies you can use to develop each of your employees.