In this episode of "Captain and the Clown," we dive into the fascinating world of emotions and memories, exploring why emotions are like memory glue, binding our experiences in unforgettable ways. Have you ever wondered why kids seem to forget about the birthday presents they have just received, so quickly? We shed light on this phenomenon and explain why the emotional impact of an event often lingers far longer than the material gifts themselves. Bose gets a big mention in this podcast about how they created a customer advocate by using an important memory concept in customer service. Drawing from personal experiences and insights, we emphasise the importance of being remembered for the way you make people feel, rather than the tangible products or actions you provide and we discover that the emotional resonance we create leaves a lasting imprint on the memories of those around us. We also delve into the realm of leadership and its transformative power when it comes to showing appreciation. Leaders who genuinely express gratitude and foster positive emotions within their teams have the remarkable ability to shape the way people feel. These emotional shifts, can lead to improved morale, increased productivity, and a more harmonious work environment. So join us in this episode as we explore the concept of emotions as memory glue and the profound implications it holds for our relationships, leadership roles, and the way we navigate the world around us.