CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB.  We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors,  Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot.  Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout.  Claim it at:...

Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.Learn the tools he used and what it took to prepare.  We also talk a bit about content creation and owning your journey.Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF:-...

Invisibility is a massive issue inhibiting customer success with ServiceNow.  Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform.  So what is a ServiceNow expert to do? See also:Episode 25 - DoomsdayEpisode 49 - Document ServiceNow Deployments Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built...

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the...

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety.  We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow.  You'll learn ...- How SerenityEHS can improves the relationships between HR, IT, and EHS teams.- How SerenityEHS radically improves time to value on EHS outcomes. Request a Demo of SerenityEHS Now! ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM.  We talk about the past, present, and future of ITSM on ServiceNow.  A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital...

We celebrate our 100th episode by talking about how to push your performance to the limit in 2024.We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more.  Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode:- ServiceNow Community- ServiceNow Developer Discord- SNDevs Slack...

ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session.We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode- Follow Ben on LinkedInABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke...

We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform.  What is the architect's role and how does one keep up?  What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode- Managing Customer Expectations, with Carleen Carter- Jam Session:  AI- Documenting ServiceNow Deployments-...

In this CJ & The Duke we explore how engagements go bad due to lack of expectation management.  We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter. Check out Carleen's website!  https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the...

We talk to Michele Wheeler of Sakon about their application on ServiceNow.  We discuss- The nightmare of managing mobile lifecycles- How terrifyingly manual these processes are today- How manual processes undermine clear and effective asset management data.- How it can all be fixed in a single, simple deployment. Contact Sakon and get the service automation, end user experience, and golden asset data you deserve. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow...

Hard times.  Its hard to predict the future, and the future isn't always optimistic.  But what can you do?  In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode:- Etta Wilson, an industry leading ServiceNow SPM expert.- Ep059 What to Build to up Your Skill in ServiceNow- Ep071 Lets talk ServiceNow Niches Special thanks to our sponsor, Clear Skye the...

Hear what happens when we just hit the record button.  This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode:- GenAI Resources by the incomparable Earl Duque- CreatorCon 2024 Call for Content Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert...

We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow:  VividCharts.CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money.  ABOUT VIVIDCHARTSCheck out VividChartsRegister for Real Time virtual conference ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory...

The man with the bowtie.  The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem.With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi.  The life you don't see beyond the podcasts, videos, and speaking sessions.  This is our love and honor.  Thank you Chuck, for everything you do. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke...

Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea.  This time for The Duke's ServiceNow Coaching Cohort.  We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...

Celebrating our 90th episode by talking about some of our favorite ServiceNow things.  Stay tuned for Scripted REST API Flow Designer Other Low Code Tools SN Utils and Xplore Data Verification Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital Media Sponsor Us!

All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator.Here are some ways you might improve your coms game, courtesy of CJ&TheDuke Listening with intent Knowing your audience The art of summary & repeating Options & evidence Intangibles and aesthetics Overcommunication Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are...

In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world.  In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23.We go deep to find out what her secret is! Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of...

Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon.  We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital...

A long term successful career in ServiceNow means understanding your limits.  This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers.  Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF:- Ep39 ServiceNow Customer Perspective with Deb Quinton - Ep59 What to Build to Up Your Skill on ServiceNow ABOUT USCory and Robert are...

We're back from Knowledge23 with special guest Mark Roethof.  We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF:- Mark's absolutely ridiculous 250+ article mega thread.  ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is...

As ServiceNow adoption increases, so does the need for fast reliable testing.  CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is.  But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape.  Get the quality control you need, while giving your devs & implementers (checking notes)... 70%!! of their time back. Get in touch with AutomatePro.See AutomatePro in Action on The Duke's Youtube...

Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight.What do certs REALLY mean?  If certs are the endgame, then why do you still need to interview?  Why do companies still ask for years experience?  What can you do in lieu of that experience? Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED IN THIS EPISODE:- Ep59 What to Build to Up Your...