Your old receptionist would probably teach the new hire their old habits with mistakes. The best practice is to record videos on all standard operating procedures and put them somewhere where you can share them with your team. Imagine how many times you have already onboarded someone and how...

Always drive every patient enquiry to the call first.  But there are still some that do not want to call, or they are not ready yet. To capture those potential patients as well, you need a contact form. Most forms we see on the clinic's websites are not that good. Usually, name, email, and...

Introduction Dear clinic owner/manager, Thank you for reading this. I know our time is valuable and I will do my very best to earn your trust by getting straight to the point. So, the purpose of this blog post is to share with you in less than 5 minutes with 5 simple images, exactly what you can...