Unreasonable Customer Experience
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Description
Surprise and delight is such a newb strategy for your customer experience or journey. If you've not added anything since then, now's the time.
More Episodes
No matter how focused your goals are, if your implementation isn't just as focused, you'll waste time, money and energy.
Published 06/28/24
Even smart goals can be silly when you set to many of them. Select fewer squirrel-proof goals and focus in one them to get further faster.
Published 06/27/24
Published 06/27/24
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