In this episode, Kristy Knichel is back and elaborates on the current state of the intermodal freight market! Dive in to learn the value of building long-term customer relationships, effective handling of customer issues, and ways to manage problematic clients! Keep tuning in for more business growth and success strategies from the industry experts!   About Kristy Knichel Meet Kristy Knichel, the heart and brains behind Knichel Logistics and a proud Pittsburgh native. She didn’t just inherit the logistics torch from her father; she turned it into a blazing success story. Taking the helm as president in 2007 was more than a title shift; it was a game changer. Since becoming president, Kristy’s been playing logistics Jenga, stacking up growth year after year. Kristy’s success in growing Knichel Logistics can be attributed to her strategic decision-making and ability to identify expansion opportunities, such as adding OTR, LTL, and specialty services, as well as a slew of technological advancements to boost efficiency. Through her leadership, Kristy has not only tripled the business but also solidified Knichel Logistics’ reputation as a top player in the IMC community. Kristy has quite a few awards and accolades under her belt. Check out some of her most recent accomplishments, including the 2022 Women in Supply Chain Award from Supply & Demand Chain Executive, the 2022 Top Woman-Owned Companies in Transportation Award from Women in Trucking, and being the Intermodal Logistics Conference Chair on the TIA Board of Directors from 2019 to 2023. And get this: Kristy is the only woman to receive the E&Y Entrepreneur of the Year award for the East Central Region in 2022! Today, Kristy’s focus is to elevate Knichel Logistics to new heights through strategic development. She is dedicated to providing her team with opportunities for growth and self-improvement. When Kristy isn’t busy conquering the business world as well as being a devoted mom to Brayden and wife to Jason, she’s rooting for the Steelers or embarking on a camping adventure with her loved ones. With a leader like Kristy, there’s more than just logistics at play!   Connect with Kristy LinkedIn: https://www.linkedin.com/in/kristyknichel/  Website: https://www.knichellogistics.com/   📊📉 Don’t miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎 🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!   🤝 Shoutout to my sponsors!👇 https://info.denim.com/chrisjolly   https://spi3pl.com/ https://www.greenscreens.ai/thefreightcoach  https://tai-software.com/   🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.    🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇 ▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw 📷 https://www.instagram.com/thefreightcoach/  🕊️ https://twitter.com/thefr8coach  💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/