Upgrade your Customer Service
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Description
Grit PPO's Founder and President Margaret Garcia joins Ed and Joe in this episode that focusses on front line staff and the importance of Training and Development. Grit PPO provides stellar customer service for Pest Control, Wildlife and lawn care industries. Working in a variety of softwares, Grit's team promises a human touch in a digital world. Get a sneak peek into their operation, how they think and the keys to getting the most skilled customer service representatives in the home services industr
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Hey there, customer service warriors! This Colony Confidential episode is your survival guide to turning those angry phone calls into happy goodbyes. Alongside Margaret Garcia from Grit PPO we’re upgrading our communications.
First off, gotta train your troops! Just like you wouldn't send a...
Published 05/23/24
Published 05/23/24
We all learned a lot on the Art of the Phone Call AKA AOPC training with Margaret Garcia from Grit PPO so it only makes sense that we get together once more and annoucne : We're back for round two!
Join us for a power-packed episode of Colony Confidential Podcast as Margaret dives deep into the...
Published 05/16/24
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