How the pandemic has changed customer service and the contact centre with Simon Stefanoff and Timothy McDougal
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Description
We've identified five trends the customer service leaders are adopting post-pandemic to spark better operations, provide better customer experiences, and help drive growth. In this conversation Deloitte Digital Australia's Digital Contact Centre Lead, Simon Stefanoff and Deloitte Global Contact Centre Leader, Timothy McDougal discuss how they’ve been seeing these trends play out and the opportunities and challenges this has created in the contact centre that your organisation should be thinking about.
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