We've identified five trends the customer service leaders are adopting post-pandemic to spark better operations, provide better customer experiences, and help drive growth. In this conversation Deloitte Digital Australia's Digital Contact Centre Lead, Simon Stefanoff and Deloitte Global Contact...

Lucy Poole, Dr. Dale Andrea, and Chris Moon join Cecilia Hill to share insights into their experiences on the acceleration of digital government. Shedding light on what it has been like at the forefront of public demand throughout this crisis and how they’ve been able to operate at a pace of...