030: How to Deliver an Amazing Customer Experience: Move from Simply Listening to Customers to Ultimately Operationalizing and Delighting Them
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Description
In this episode, we deliver a very important interview with Annette Franz. She is the Director of Voice of the Customer for Confirmit and is also the author of a popular blog called CX Journey. Annette brings to the table over 20 years of experience in the Customer Experience field and has worked with different clients in different industries. In this episode, you will discover How to Deliver an Amazing Customer Experience.
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