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Customer Experience Radio
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
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Ratings & Reviews
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5.0 stars from 15 ratings
“Jill is a great host and she welcomes brilliant people who know all about customer experience. It’s great to hear from experts from different fields! I am learning a lot with this podcast. Thanks, Jill!”
Atlanta Cx via Apple Podcasts ·
United States of America ·
11/05/20
Loved the Nina Interview
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“How fascinating to learn about such a niche in the real estate world. Being relationship based is so important these days. Jill is an amazing interviewer and this interview was a great one.”
Wisdomandliberty via Apple Podcasts ·
United States of America ·
06/17/20
Fantastic interaction!!
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“Jill is a natural at interacting with her guests. She asks all the right questions and pulls from the guest the information we as listeners want to hear about. The customer experience is the reason for the show and a common theme throughout the discussion. Great interviews Jill!”
mlbailey312kbo via Apple Podcasts ·
United States of America ·
06/12/20
Recent Episodes
Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop...
Published 04/30/21
Published 04/30/21
CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were...
Published 04/01/21
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