All episodes of The Customer First Show

Episodes

"Unlocking The Creative Mind To Create Positive Impact For Your Team And Your Customers"

In this episode, Naeem speaks to Sirte Pihlaja, bestselling author and CX expert. Sirte can be found here: linkedin.com/in/sirte A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

Published 02/10/21

The Customer First Show

Published 02/10/21

"The Importance Of Your Employees In Delivering An Awesome CX"

In this episode, Naeem speaks to Carolene Méli, and experience strategist and Young Leaders mentor. Carolene can be found here: linkedin.com/in/carolenemeli A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

Published 02/10/21

Understanding Your Customer's Wants & Needs To Shape Your CX Offering

In this episode, Naeem speaks to Gabriela Geeson, a seasoned Custome Experience & CRM Manager for WorldRemit. Gabriela can be found here: linkedin.com/in/gabriela-geeson-a5089b2a A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn...

Published 01/04/21

Don't Drop The CX Baton In Your Organisation

In this episode, Naeem speaks to Sharon Boyd, the CXO at MKL Innovation. Sharon can be found here: linkedin.com/in/boydlsharon A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

Published 01/04/21

Using Customer & Employee Feedback to influence your strategy

In this episode, Naeem Arif speaks to Stacy Sherman A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

Published 09/17/20

Putting Amazing Into Your Own Customer Service

In this episode, Naeem Arif speaks to Shep Hyken. A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

Published 09/17/20

Lace Up Your CX Boots And Get Climbing

In this episode, Naeem Arif speaks to the B2B Customer Experience Consultant, Hannah Foley Hosted by Naeem Arif - CX enabler and business transformation consultant Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

Published 07/01/20

Creative and immersive tactics

In this episode, Naeem speaks to self-proclaimed CX Evangelist, Janelle Mansfield

Published 01/07/20

CX is more than just an initiative

In this episode, Naeem speaks to Customer Experience design expert, Ruth Crowley

Published 01/07/20

“What gets measured and mapped gets managed; a framework for improving customer experiences”

Naeem Arif, CX enabler and business transformation consultant, speaks to Alec Dalton, the Customer Experience & Quality Management Expert. Naeem can be found here: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/ Alex can be found here: LinkedIn - https://www.linkedin.com/in/alecndalton/

Published 12/17/19

“How to achieve Insights Excellence: a culture of measurement and change”

Naeem Arif, CX enabler and business transformation consultant, speaks to Marleen Van Wijk - Customer Experience Consultant. Naeem can be found here: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/ Marleen can be found here: LinkedIn - https://www.linkedin.com/in/marleenvanwijk/?originalSubdomain=nl

Published 12/17/19

“The evolution of customer centric culture. Doing the right things at the right time”

Naeem Arif, CX enabler and business transformation consultant, speaks to Olga Cuseva - Managing Partner of Integria Consult. Naeem can be found at: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/ Olga can be found at: Website - www.integriaconsult.ru LinkedIn - https://www.linkedin.com/in/olgaguseva/

Published 12/17/19