We are delighted to welcome John Walker, Head of Customer Insights at A.P. Moller – Maersk. Hear John interviewed by Jamie Thorpe, our Ipsos Head of XM in the UK. John speaks about the differences – and parallels – between B2B and B2C CX, shares his views on how CX is evolving and the ‘next challenges’ for CX professionals, as well as giving advice to those new to CX/wanting fresh thinking. Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at [email protected]. #Customer Experience #CX #XM #B2B #B2C #Customer