We are delighted to welcome Keith Gait, Customer Service Director at Stagecoach Bus, and CX Leader of the Year Top 25 Finalist 2020, along with Lorraine Rough, Director and CX Planner in our Ipsos MORI CX business in the UK.  Keith describes how he and his team at the UK’s biggest bus and coach operator are driving a shift in focus across the organisation – from bus-centric to passenger-centric, and achieving CX culture transformation at the front line.  Enjoy Keith’s story and practical tips! Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at [email protected]. #CustomerExperience #CX #ChannelPerformance #PublicTransport