Our ‘around the world Customer Perspective trip’ continues.  This week, we’re in South Africa with renowned CX experts, Nic Callegari and Ipsos’ very own Kendall Rynders.  As well as being a CX master, including 10 years at MultiChoice Group where he was Senior Manager for CX, and CX Design Lead at Nedbank, Nic’s had a stint in journalism and PR,  so knows how to put his point across.  And check out his LinkedIn profile – this man has some interesting hobbies!  Nic describes himself as an Employee Experience Advocate and that’s where this podcast takes us – focusing on the importance of the employee in delivering brilliant CX.  Ask yourself, are you/your employees ready to answer Nic’s three non-negotiable questions: 1) who are you?; 2) what do you stand for – your purpose, values …?; 3) what battles do you choose to fight? To learn about our Ipsos CX Global Voices research – 1,000+ CX professionals interviewed across 50+ markets – head to our on demand webinar: Webinar Recording | CX GLOBAL VOICES | Ipsos Find out more about Customer Experience, and Channel Performance: Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos, and read about our latest thinking.