Someday, when you finally purchase that Tesla you’ve always wanted, you’ll want someone to walk you through all the features before hitting the road. Things like the cruise control, the wipers, how to connect your phone to the bluetooth, etc.   Product professionals like Sara Lauer, Senior Director of Customer Success at Reflexis Systems, Inc., make sure their customers know everything about the product before putting it in drive (although, they don’t sell Teslas).   Sara joined me in...

Customer Success is not just an exit survey or ensuring that messaging is getting through.    Kristi Faltorusso, Vice President of Customer Success at IntelliShift, details out how her team is involved from Day Zero through testimonials and references.   What we talked about:   - Customer Success partnering with other cross-functional teams.   - Driving operational efficiency, and maximizing customer assets.    - The need for agility in customer success.   For more info, check...

For early-stage companies, building the foundation for a customer success program can be a little daunting. It’s not enough to simply push your product out to market. An in-depth understanding of the customer experience is imperative for designing a strategic plan to support and bolster the efforts of the organization as a whole.   Things like market fit, the power behind your sales engine, and identifying the right problem to assure the right solution are all things Jeff Breunsbach,...

Welcome to Customer Success Leader, a podcast by Flatfile! For more info, check out customersuccessleader.com or send a message to [email protected].