It's an often-misunderstood industry that exists between healthcare and hospitality and includes all the complexities of strict regulation and event management. And to add more complication, it includes an element of emotional support. Funeral homes and cemeteries walk a fine line of making the final arrangements of a loved one as frictionless as possible, all while knowing there are no second chances at delivering a positive experience. Host Sara Walker welcomes Walker expert Hannah Warren for a discussion on managing experiences within the death care industry. For a transcript of this episode, visit the show notes page at https://cxleaderpodcast.com/the-death-care-experience/ To listen to more episodes, visit https://cxleaderpodcast.com/ To learn more about Walker, go to https://walkerinfo.com/