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Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco
Customer Experience (CX) Management
This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management. Hosted on Acast. See acast.com/privacy for more...
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Recent Episodes
“Humour is a way to show that you are smart without bragging.”
― Mark Twain
In this podcast, Carlos Velasco interviews Chi Hoang, Klemens Knöferle, and Luk Warlop about their work on humour and advertising. This interview is based on this article: Hoang, C., Knöferle, K., & Warlop, L....
Published 12/17/23
Published 12/17/23
In this podcast, Carlos Velasco interviews Dr. Janice Wang and Dr. Francisco Barbosa Escobar about their work on multisensory extended reality food experiences. This interview is based on this project and these articles:
Barbosa Escobar, F., Petit, O., & Velasco, C. (2021). Virtual terroir...
Published 12/10/23
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