The recent advances in artificial intelligence (AI) have led to the development of conversational AI, which is responsible for powering chatbots and other similar technologies. This technology is revolutionizing how we interact with computers, making more natural and human-like conversations possible. What are some use cases of conversational AI, and how is this technology revolutionizing the CX industry? In this episode, our guest, Craig Kennedy, discusses why conversational AI is gaining traction and attention, how the CX industry has adopted this technology, and where conversational AI is heading in the future. Craig Kennedy is the Sr. Director of Research at Aragon Research. He is also the Lead Analyst for conversational AI and digital operations, including areas like security cloud infrastructure. Aragon Research provides research and advisory services to businesses and IT executives ranging from startups to some of the largest enterprises in the world. Enjoy!