Digital transformation is top of mind for companies across industries as they seek to remain competitive in an increasingly digital era. For many, this means turning to automation to unlock new efficiencies and drive better customer experiences (CX). In today's episode, Wayne Butterfield sits with Amelia Rose Earhart to talk about all things automation. They take a big picture view of the technological advancements and how to unlock new opportunities in CX. Wayne Butterfield is an automation pioneer, initially starting as an early adopter of RPA in 2010 and creating one of the first enterprise-scale RPA operations. As the Global Head of Intelligent Automation Solutions at ISG Automation, Wayne is responsible for helping organizations leverage Automation Technologies, such as RPA, NLP, OCR, and Virtual Agents, for creating efficiency and improving the customer/employee experience. Enjoy!