Be kind to your mind. That’s the public service announcement from the WHO. It’s the start of another month of 2020 and the pandemic is far from over. So we thought it'll be good to replay our episode with Alice Yu, titled 'Like mother, like design' where she tells us how she used art and...

For people with disabilities, consumer sovereignty is a myth. When a new product enters the market, people with disabilities have to figure out how they can get in sync with it rather than the other way around. In today's episode, we spoke to Ken Chua, founder of (these)abilities, an...

Today's episode features Ian Goulding, a household name in the CX world, an influential speaker and blogger, and a well-known customer experience specialist. Nisha speaks to him about his book, Customer What? The Honest and Practical Guide to Customer Experience and how the pandemic will change...