Receipts eh? Annoying bits of paper you get when you shop that often just go in the bin – an environmental problem that London startup Flux is trying to solve by integrating receipts with your bank. Chris speaks to Filippo Corti, Product Designer at Flux to learn how he designs a product that lives within another product.

Chris and Carla chat about burnout – the state of emotional, physical, and mental exhaustion caused by stress. Fortunately we have some ideas on how you can spot it, and a few things you can try to help improve your physical and mental wellbeing at work. Transcript Chris Mears: 00:16 Hello and welcome to Design Untangled with me Chris Mears and Carla Lindarte for another episode. How’s it going? Carla Lindarte: 00:23 I’m very good. How are...

Chris and Carla sit down over a pint of beer to discuss how you can transition into UX from both related and unrelated industries. Hear our own stories on how we ended up working in the design space from journalism to dodgy internet cafes with sadomasochist children.

In a bit of a play on words, Chris speaks to Andy Farmer – Solution Consulting Partner at ORM about how to design platforms. We talk about the challenges in designing for complex technical systems and infrastructure and why it is important to use insight and data from multiple sources to design solutions. 6 lessons transport operators can learn from Uber3 Trends Driving Change in the UK Bus Sector5 digital challenges transport groups face

Design Club is a social enterprise that aims to introduce design thinking to school aged kids. Chris and Carla chat to founder Noam Sohachevsky to find out the origins of Design Club and why design thinking can be a powerful tool for young children. You can check out more and learn how to become a volunteer at https://designclub.org.uk

The D&AD New Blood awards are for students, grads, and aspiring creatives between 18 and 24. Real briefs, set by real clients, judged by top creatives. Carla interviews two fellow judges from the DNDA awards – Sila Nur Isik and Daniel Hirschmann. They discuss new technology trends, advice for young designers and recommendations for the next generation of entrants.

Design systems or design languages are a holistic set of instructions that help Designers and product teams understand how to build their products, and why to build them that way. This is more than your bog standard pattern library or style guide and is intended to give direction to your design. They come in all shapes and sizes so join Chris and Carla and special recruit Liam Harberd as they untangle these jargon filled beasts.

Design thinking is a methodology that works anywhere. You don’t have to be designing an app or website to apply it to problem solving both in business and in your every day life. Chris and Carla talk about how you can apply this powerful set of tools anywhere, any time.

Supposedly 1 in 3 of us are introverts. In the world of UX, Design and Research you are often expected to talk in front of large groups of people, run workshops and talk to users – typically things you might associate with extrovert personality traits. However, it is possible to do these things as an introvert and maybe even enjoy them! If you prefer a book and a hot chocolate to a crazy party but want to overcome those nerves then join Chris and Carla on this little chat boat to...

I am Remarkable is a Google initiative empowering women and underrepresented groups to celebrate their achievements in the workplace and beyond. Carla speaks to Aggie Dawborn and Sofia Corrêa de Sá Stratton about the background to I am Remarkable and the reasons for its existence. You can learn more at I Am Remarkable.

We speak to Steven Blyth – Designer at one of the main fintech challenger banks in the UK – Starling Bank. Starling is an app based bank and is also moving rapidly into the business account space. We chat to Steven about how they do design at Starling, branded interactions and how to work be Zen at work.

What should designers keep in mind when they are releasing things into the world? Is what you’re letting lose going to benefit humanity? Is it going to screw them over? Why is just designing for 80% of users a bad idea? All this and more from a freezing cold rooftop at Google HQ.

What is a proposition? How do you identify them? How do you test them? Great questions everyone! Let’s do an episode on just that.

Nobody likes being criticised. But as a Designer, getting critiques is an essential way to help power up your designs and your thinking to the next level. We talk about what makes a healthy and productive design critique and what you can do to improve how you handle feedback.

What do we mean when we talk about ‘data’? How can you use data and insights to create design hypotheses that allow you to create and test your designs effectively and help remove bias? What did we get up to at Christmas?

How do you design when you have a user-base of millions? Chris and Carla speak to Brendan Kearns about Product Design at Google, Twitter and his work with startups.

We get to grips with the Stock market with James Storer – Head of Design at Freetrade. Freetrade is a new London-based startup aiming to disrupt the stock market old guard and make investing affordable and understandable to the masses. We talk about scaling, product approach, designing inclusively and the problem with the title ‘Junior Designer’.

We speak to Dan Harvey from The Dots about the challenges facing our design community now and in the future. Brexit, diversity, the glass ceiling – what does it all mean for us as designers? You can also join Chris and Carla on a nice walk around London.

Thanks for listening! It’s our birthday and we’ll cry if we want to. Over the past year we have pumped out 27 episodes, covered topics from UX portfolios to Jobs to be done, interviewed some amazing Designers and Researchers and had a whole lot of fun doing it. In fact, we’ve had so much fun we’re willing to  give away a free Design Untangled t-shirt! Listen for more details on how to enter.

Carla speaks to Kate Crowley – Agency Head of Google Marketing Platform about GDPR, ePrivacy and the impact this legislation has on companies and designers.

Chris and Carla speak to Zander Brade – Product Designer at Monzo Bank. Monzo is a startup challenger bank here in the UK offering a mainly app based service and has been built from the ground up. They are known for their transparency, innovative features and mission to make banking better. You can also check out Chris’ interview with Zander from a year ago over on The UX Review.

Carla talks to Liam Harberd, Design Director at Deloitte Digital (4D’s) about visual design, how it interacts with UX and as usual what all the different job titles mean. They also talked about UI vs UX without mentioning that stupid tomato ketchup graphic. Chris also gets mentioned extensively. Fun fact: Liam designed the Design Untangled logo!

Carla chats to Calum Forsyth about experience strategy. What is experience strategy? How does it differ to UX Design? How do you set KPIs for experience? Why are there so many trains and who is texting?

Chris speaks to Josh Harris, Product Manager at Dog Buddy. We chat about the difference between a Product Owner and a Product Manager, what they do, who they talk to and why they are important in the project delivery process. We also talk about drills for the second time in two episodes. Further reading: Product Managers – What do they do?

What is a job to be done? How is it different to a user need? What size hole do you want? Chris speaks to Liz Kessick, Senior Researcher about how you can use Jobs to be done as part of your UX toolkit.