Inclusive design is about more than just making something accessible. It takes into account all forms of difference in humans such as gender, culture and other diverse attributes. Particularly important is looking at situations where people are excluded from using a product or service and ensuring that the needs of those people are catered for. About our guest Emma Goddard is Head of Inclusive Design at Deloitte Digital UK. She's spent the last five years channeling her creative energy as a...

We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Advertising and branding have been around as long as there have been things to sell. What new and innovative approaches can brands use to maximise their marketing impact and deliver solutions that satisfy today’s ever changing...

We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Design Sprints have been around for quite some time. It is a process that has been created by Google and adopted by many. It allows businesses to get answers to strategic questions quickly, using design thinking methods and...

We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Design and the technology used to implement it, have always been two sides of the same coin. How can these two disciplines come together and utilise new technological tools like artificial intelligence, language processing and...

We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. If you are a digital designer you may be used to designing experiences for existing hardware your customers may use, such as a smartphone or tablet. But how do you approach designing for an entirely new device? How do you...

We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Design Thinking has been used for many years as a framework to solve all kinds of problems. Is this methodology still valid, when customers, organisations and the society are facing a completely new and unprecedented set of...

We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. How can diversity in the design process help organisation future proof products and services in this unpredictable world we live in? Abbie Walsh talks about her diversity journey and how she’s helped organisations identify and...

A global pandemic is not the time many would think about setting up a new branding business, but our guest today has done just that. We speak to Andy Lester, founder and Creative Director at Childish Design about setting up his branding agency during COVID-19 and talk about what exactly a Brand Designer is. A Brand Designer is critical in bringing brands to life and creating their identity. They help brands define how to talk to their customers and position themselves based on their values....

How do design approaches and techniques work when it comes to designing spaces rather than digital products? We speak to Anna Lee, Senior Interior Designer at HLM Architects. She shares how she works with clients to deliver spaces that add value to the people using them. What is the difference between Interior Design and decorating? How do Interior Designers work with clients? How do brand and values feed into the design process? What are the elements of good Interior Design? How do...

ProtoPie is a rich and powerful prototyping tool straight out of South Korea. ProtoPie is used by companies such as Microsoft and Google. It can be used to prototype everything from mobile apps to in-car systems. Chris and Carla chat to Chief Strategy Officer, Jenna Yim about her experiences in both Canadian and South Korean tech culture. We also talk about her experiences being a woman in leadership. What is it like to get a company ready for Series A funding? What impact do investors have...

The Coronavirus (COVID-19) has changed the way organisations are thinking about and delivering Design. For many, getting things designed, developed and out the door is a matter of survival. Discovery Research or strategic UX work seems to be on the back burner for now, in favour of tactical approaches. Chris and Carla talk about the changes they have seen in industry hiring. They discuss: How can UX and Research specialists fit into this new world? What risks are there to focussing on...

How have consumer and brand attitudes to sustainability changed over the last few years? How have things changed with the COVID-19 coronavirus pandemic? From virtual conferences to shopping more locally, the impact of the lockdown has been large and far fetched across the globe. Carla speaks to Yasmine Borain, Creative Director at Publicis Sapient about the changes she has seen, and how clients, society and businesses are responding. Yasmine Borain is a creative leader with 15 years of...

Design thinking is a powerful framework for implementing user-centred thinking and outcomes. But you shouldn't apply it to everything if it's not the most appropriate approach for your brief. Chris and Carla get together in the midst of the coronavirus pandemic to talk about ways you can apply it in a sensible way to your projects. When should you use design thinking? How can you use parts of design thinking in your projects? When shouldn't you use design thinking? How can you use...

Chris sits down with Sandra Gonzalez - Product Design Director at Not on the High Street and Founder at UX for Change - an organisation that seeks to match the human challenges faced by the nonprofit sector with volunteering opportunities for the user experience (UX) design community. We talk about how you can move beyond NPS to start to understand the impacts your designs have on people and their communities. We also dive into how you can start to bring this impact to life within your...

Trying to balance work and parenthood is always challenging. How can organisations support both expecting and recent parents more effectively? What are the differences between supporting parents before and after they have their child? Carla talks about her experience at Google and her newfound LinkedIn fame.

With 2019 drawing to a close, Chris and Carla talk about beards. Thank you to all of our listeners for making 2019 so memorable and we wish you a great holiday season! -- We Wish You A Merry Christmas by Yoshinori Tanaka / 田中 芳典 | https://soundcloud.com/yoshinori-tanaka-guitar Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License https://creativecommons.org/licenses/by/3.0/deed.en_US

Not having your developers nearby can be tough. It's even harder when they are in a totally different country, timezone and perhaps even speak a different language. We discuss some tips on how best to work with remote development teams to ensure that everyone is aligned on delivering good outcomes for customers.

The choice between going agency or client-side as a Designer can be a tricky one. Chris and Carla reflect on their experiences working in both and talk about: What challenges to expect in both environments The pros and cons of agency and client-side How you pitch to clients

Chris sits down with Stuart Davis, Head of Consumer Product at notonthehighstreet.com to talk about product strategy and leadership. We also talk about how product, design and engineering teams can work together to deliver products customers love. How do you define an effective product strategy within your organisation? How does a product team work with Design and Engineering? How does the product strategy tie back to your company objectives? How do features move from inception...

Networking can strike fear into the very core of a person. But networking is actually an essential skill for a Designer. Chris and Carla talk through different approaches to networking, and why it doesn't have to be a terrifying experience.

Designers operate and thrive in a world of uncertainty. However, very often businesses and stakeholders don't. Fear of the unknown can be a big barrier to delivering effective solutions that meet the needs of both users and the organisation. Chris and Carla talk about how you can help guide your project stakeholders through the process of going from the unknown to the known, and how you can use the powerful technique of assumption mapping to help scope your project.

What are the differences between UX contracting and being a permanent employee? What are the advantages and disadvantages of UX contracting? What kind of person is contracting appropriate for? How do UX contractors find jobs? What does Chris look like in speedos? In a weird podcast twist, Carla interviews Chris about being a UX contractor.

Would you know what to do on the first day of your new UX job? It’s stressful joining a new company. You don’t know where the toilets are, how the coffee machine works or how to log in to your email. It can be even harder to know the first steps you should take as a new UX Designer to get off to the right start. Chris and Carla help calm those nerves with some easy tips to make sure your first day goes well. Further reading

Power users are experts in your product. It is easy to fall into the trap of only designing products which are easy to use the first time. Behaviour changes as users become more familiar with your product. Often they want to achieve different things. Chris and Carla give you some tips to help make sure power users are included in your design thinking.