The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite.

The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite. A key strategy is personalization, being “in the moment” with the consumer. What will the customer experience look like tomorrow as companies seek to delight consumers and confound competitors across industry lines? The experts speak. Andreas Hauser, SAP: “You’ve got to start with the...

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com). Does the term “Business Innovation” strike fear or elicit possibility in your organization? If silo’ed business units are timidly testing Machine Learning, AR and AI, but missing the big picture, fear is likely. But if powerful new technology across your products and services is helping you exceed customers’ expectations, you’re on the way to beating less customer-centric...

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com).

The buzz: “It is a miracle that curiosity survives formal education” (Einstein). Curiosity is celebrated in young children, but often squelched by the school system and job world. Now youthful curiosity, in the mature form of empathetic, critical thinking, is increasingly demanded of employees to help their organizations break the status quo and drive innovation. How to prepare students to develop curiosity into valued workforce capabilities? Introduce Design Thinking in the classroom. But at...

The buzz: “It is a miracle that curiosity survives formal education” (Einstein). Curiosity is celebrated in young children, but often squelched by the school system and job world.

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (Faisal Hoque). The notion that culture can impact an organization’s evolution and growth has been on the minds of leaders for years. Some say culture is the “personality” that shapes their ability to drive innovation. Fast-forward to today: We still need to define the type of culture that creates new ideas while disrupting old business models. Thought leaders from different industries, areas of...

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (Faisal Hoque). The notion that culture can impact an organization’s evolution and growth has been on the minds of leaders for years.

The buzz: “The future is sooner and stranger than you think” (Reid Hoffman). What does it mean to be a Futurist at this time in our personal and business history? Today’s futurists (oxymoron?) take into account key trends including the impact of the digital world in our connected-everything-and-everywhere era, as well as technological advances that may propel us into the next century. Then what: a magic crystal ball? The experts speak. Susan LK Gorbet, Gorbet Design: “What you can do or...

The buzz: “The future is sooner and stranger than you think” (Reid Hoffman).

The buzz: “While developing his vacuum, James Dyson went through 5,126 failed prototypes ...But the 5,127th prototype worked...” (Evan Carmichael). Welcome to Part 2 for a deeper dive into prototyping in Design Thinking, which ensures ideas are tested and re-tested on a small scale to determine, “Did I understand what you want or need?” prior to a large investment. Designers, creators and innovators use prototyping styles and techniques to decide which ideas to carry forward, send for...

The buzz: “While developing his vacuum, James Dyson went through 5,126 failed prototypes ...But the 5,127th prototype worked...” (Evan Carmichael).

The buzz: “The robot that takes your job should pay taxes” (Bill Gates). On Part 1, our panel peered ahead to describe future tech trends and their impact on blue collar and white collar occupations. Today on Part 2, they’ll cover how tech innovations including machine learning, AI, predictive modeling and 3D printing are impacting us right now. The experts speak. Gray Scott, SeriousWonder.com: “One of the definitions of sanity is the ability to tell real from unreal. Soon we'll need a new...

The buzz: “The robot that takes your job should pay taxes” (Bill Gates). On Part 1, our panel peered ahead to describe future tech trends and their impact on blue collar and white collar occupations.

The buzz: “Above all, think of life as a prototype. We can conduct experiments, make discoveries, and change our perspectives” (Tim Brown). Prototyping in Design Thinking ensures ideas are tested and re-tested on a small scale to answer the question, “Did I understand what you want or need?” prior to large investments. Designers, creators and innovators use an array of prototyping styles and techniques to help decide which ideas to carry forward, which to send back for iterations., and which...

The buzz: “Above all, think of life as a prototype. We can conduct experiments, make discoveries, and change our perspectives” (Tim Brown).

The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite. A key strategy is personalization, being “in the moment” with the consumer. What will the customer experience look like tomorrow as companies seek to delight consumers and confound competitors across industry lines? The experts speak. Andreas Hauser, SAP: “You’ve got to start with the...

The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite.

The buzz: “You cannot endow even the best machine with initiative; the jolliest steamroller will not plant flowers” (Walter Lippmann). Technology is moving at the speed of light, with machine learning, augmented reality, and 3D printing impacting our lives right now. But where is all this headed in the near and far future? The experts speak. Josh Bernstein, Dell EMC: “I think if you do something and it turns out pretty good, then you should go do something else wonderful…Just figure out...

The buzz: “You cannot endow even the best machine with initiative; the jolliest steamroller will not plant flowers” (Walter Lippmann).

The buzz: “It is a miracle that curiosity survives formal education” (Einstein). Curiosity is celebrated in young children, but often squelched by the school system and job world. Now youthful curiosity, in the mature form of empathetic, critical thinking, is increasingly demanded of employees to help their organizations break the status quo and drive innovation. How to prepare students to develop curiosity into valued workforce capabilities? Introduce Design Thinking in the classroom. But at...

The buzz: “It is a miracle that curiosity survives formal education” (Einstein). Curiosity is celebrated in young children, but often squelched by the school system and job world.