Out of control Karen’s are the poster people for the rise in bad behavior. Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’...

We spend a lot of time with the people we work with. Whether in person or online friendships form, and leadership often tries to encourage a sense of camaraderie with staff. Without knowing it, this can create strife between coworkers without meaning to. When does camaraderie become toxic? With a...