With a pandemic digital transformation is more important than ever. In fact, digital is the only growing channel in banking. In this episode we talk about operationalizing digital change and the big transformation challenges that the banks are facing. We also discuss the role of SaaS platforms in ensuring business agility and speed, the advantages of leveraging on cloud and artificial intelligence as the current and future enablers of transformation and the key to a successful digital transformation in a banking environment. Join the conversation with Tu Duong, Deputy Head of Digital Division at Saigon Hanoi Bank (SHB) and host Swapnil Deshmukh, Regional Director for Infinity Digital Banking at Temenos.