E-governance practitioners well know that the implementation of digital tools is essential, to enhance the provision and reach of public services. This applies across domains, from the most specific in user base to the more generalist ones. But innovation gains even further relevance when services matter to the entire population at large – in short when it comes to public goods. Healthcare represents by full means one of these cases. And as of late, the e-Governance Academy features in its ranks an expert in this field. Piret Hirv, Senior Expert in eGA’s Data and Services Competence Centre, joins this episode of the Digital Government Podcast to talk about her experience in the public and private sectors of healthcare, and how ICT – and understanding the needs of care – can improve healthcare provision for governments worldwide.