In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner.   As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to tackle a hospitality client’s challenge with burnout and conflict, offering valuable insights...

The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year.  Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are shaping the future for productivity and customer service.   Ben and Marie share the Genos International 2024 priorities and the first details of the Genos International 2024 Global Conference -...

Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors. Leadership Coach Christine Rumble reveals the essential micro behaviours for navigating the end of year mayhem – including taking adequate breaks to manage stress, being...

Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time.    Angela Ferguson, Creative and Managing Director of Futurespace shares insights into one of her recent projects ‘The Works’, an experience centre for staff and clients of Reece. Reece is Australia's largest plumbing and...

Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to foster a more harmonious work environment, this episode provides valuable guidance to help you turn conflicts into opportunities for growth and collaboration.  Interested in Emotional...

You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect. In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sensitive and without the right training can go awry. In this insightful episode of EI at Work, former General Manager People & Learning Centre of Expertise at Allianz Australia, Pierre De...

Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success when dealing with change and uncertainty, let alone the greatest seismic shift of our time, Artificial Intelligence.   Karl Treacher is CEO of The Culture Institute Group. He has over 25 years of...

Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work.  Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisations and leaders are at risk of glossing over a vital part of what makes people and organisations tick.  In this podcast Teresa Callow, GM of People and Culture at The New Zealand Merino Company,...

It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and cultural fallout could be even worse. Don't wait any longer—prepare your organizational response now.   In this gripping episode of EI at Work, workplace health and safety expert Steve Bell,...

Commit a serious crime. Go to Jail. Life Over. Right? That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity. What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix proportions of his journey to becoming a Dr of Psychology. Today, he is an expert in helping people and organisations strive towards their potential and flourish through change and adversity. Paul works...

Success hinges on the ability of teams to collaborate, communicate and connect effectively. However, in today’s dynamic and dispersed world of work, it can be more difficult than ever to foster an environment where teamwork – really works. Discover how emotional intelligence applies to teams and how to foster this essential skill set at a group level.   In this episode of EI at Work, we’re joined by Dr Vanessa Druskat, Associate Professor at the University of New Hampshire's Peter T. Paul...

Game-changing for business. Life-changing for people. Genos International is proud to celebrate 20 years of realising this very philosophy, through the assessment and development of emotional intelligence in the workplace. An organisation that started as the brainchild of a passionate research team and Swinburne University, has since become the world-leader in emotional intelligence and assessment development. So where did it all start? How was emotional intelligence evolved over the last...

The cost of hiring the emotionally unintelligent.    In this episode we discuss the recruitment woes of today, exploring the value of emotional intelligence during the recruitment phase and whether it should be a non-negotiable for businesses navigating Australia’s employment crisis.   Joining us to tackle these questions and more is Will Ainsley; Chief Operating Officer at employment testing, HR technology and assessment science company, Testgrid.    Will works closely with clients to...

If you’ve debated where covid came from, whether Amber Heard is believable, or who should win a recent election – this is a podcast for you. Polarised opinions seem to be the norm on most things these days. Sometimes these conversations are enlightening and positive. Other times they’re toxic and damaging. So, learning how to express and solicit strong opinions is paramount. Spoiler alert – avoiding them altogether is not the answer. Especially at work. Special guest Dr Andy Luttrell,...

It’s official, working from home is here to stay for good. 1 in 2 employees now work mostly from home, and 70% would like to continue doing so post-pandemic. But are we truly prepared? While remote work has a long list of advantages – it doesn’t come without its flaws. One survey reports that 56% of people get along worse with their colleagues from home, and 30% enjoy their job less from home. WFH has transformed our understanding of culture and connection. So, what are the long-term impacts...

Signs you need to improve psychological safety in your workplace. Want workplace psychological safety? You need emotional intelligence. In the face of continuing change, COVID disruption stress and high levels of burn out, people are in desperate need of psychological safety in the workplace, and ready and willing to change jobs to find it. But how can you tell if your workplace needs to work on this area? In this episode of EI at Work, EI Expert and CEO of Genos International, Dr Ben...

As we enter 2022, we face a new world of work. Virtual teams and flexible arrangements are here to stay, and the lines between our professional and personal lives are more blurred than ever.  With all this change and uncertainty about what’s next, being in touch with the emotions of ourselves and others is critical. The issue? Some of society’s core ideas about managing, perceiving, and understanding emotions are wrong. Despite common belief, research has revealed that emotions are not...

Everyone wants to know more about emotional intelligence, and for good reason. EI has been listed by the World Economic Forum as a top 10 required job skill for now and the future. It’s been proven to increase workplace productivity, performance, customer loyalty, job satisfaction, stress and more. Learn more on this special episode of EI at Work. World leading EI expert and CEO of Genos International Dr Ben Palmer and co-host Marie El Daghl answer all your burning questions: If I want to...

Educator, mentor, counsellor, motivator, mediator, and even friend. On any given day, school teachers and leaders wear many hats to fulfil the demands of their profession. However, with these different roles comes the toll of highly charged emotional labour. QELi is one organisation that has recognised the importance of growing emotionally intelligent behaviours in school teachers and leaders. Learn how they worked with Genos on implementing EI into their leadership programs to enhance...

Helping people change is a big part of any manager or leader’s job. The development of your team and colleagues is critical to business outcomes. It’s also key to their lifelong learning and growth. Coaching is most typically approached from a lens of compliance, that is, with set ideas of how people need to act or change. While the best of intentions may drive this style, trying to ‘fix’ others is far from effective. For coaching to be truly powerful, it must be led with compassion, and...

We’re introduced to a pharmaceutical startup that harnessed the power of EI to cultivate a successful organisational culture – from the get-go. Newly formed from its major pharmaceutical parent, the startup was on a mission to establish patient-centric vision and improve ways of working. Over 18 months, they worked with Genos to implement an EI program that helped them transform workplace behaviours and reach these goals. Marlene Tanner, Senior Pharmaceutical HR & OD Executive joins...

NBA team Phoenix Suns has reached the Playoffs for the first time in 11 years and according to the team's Senior Vice President of Basketball Operations, it's thanks to emotional intelligence at a coaching level. Jeff Bower joins EI at Work co-hosts Marie El Daghl and Genos International CEO, Ben Palmer, to discuss: The role emotional intelligence played in leading the Phoenix Suns to their first Playoffs in 11 years. The extent to which human relationships and mindset can make or break...

Can a leopard change its spots? The bad behaviour of leaders has come into the spotlight over the last year and many commentators have called out a clear deficit of Emotional Intelligence in positions of power. From the US, where the world became obsessed with Former US President, Donald Trump to Australia, where a Federal Minister who was bullying women online was ordered to take empathy training. Whether you are an aspiring leader who behaves like John McEnroe in the office or a HR leader...

Campbell McGlynn, Executive GM People & Culture, at leading aged care provider IRT Group reveals the immense emotional labour of the aged care industry, and how in just 6 months emotional intelligence has already made a mark. The Aged Care sector is responsible for the care of over 1.3 million Australians. However, there has been growing concern and widespread reporting on inadequate quality of care and safety. In 2018, the Australian Government established the Royal Commission into Aged...