On the last episode of #EventIcons, Erica Bishaf said, “A lot of organizations put about 60 - 80% of financial risk into one live event.” Unsurprisingly, companies are heavily invested in attendee satisfaction. Often, event planners turn to metrics and engagement as a measure of an event's success. That's why we've brought on an expert on all things attendee engagement, Ryan Costello.  Ryan is the founder and Chief Strategy Officer of Event Farm. Today, hundreds of organizations use Event Farm. Over the last 20+ years, he’s become a leading innovator in the events industry. His obsession with attendee engagement and experience is evident in both his company and today’s episode. Rather than hyper-focusing on the precise metrics you should focus on for engagement, Ryan shifts our attention to mindset and approach. He challenges us to remember that we are in the business of humans. Let’s get right into it!