On this episode of Experience by Design, we welcome Liz Rossof of the Denver Nook to the show. Liz is a real estate agent with a guerilla art background and a punk rock sensibility. We talk wit Liz about how she ties those elements together in order to bring a better experience for people who are looking for not a house, but a home. We also talk about how to overcome the history of real estate, which has been plagued with unethical behavior. Finally, we talk about how to break the model in a...

On this episode of Experience by Design podcast, we welcome Tim Slade of the eLearning Designers Academy. Tim focuses on helping educators and professional developers reach their audience through online learning. We explore what it means to make online e-learning content. We talk about how different content can be designed for different audiences and generations. Finally we look at how to keep friction in learning so that growth is possible.

Today on Experience by Design, we welcome Karl Sharicz to the podcast. Karl's background in chemistry has served him well in customer experience. Looking at how elements mix together, measuring the outcomes, experimenting with different approaches. All together it has led to being a CX thought leader, author, and trainer. We explore Karl's approach to CX, how service and science can go together, and how to keep people as our primary focus.

On this episode of Experience by Design, we welcome Carolyn Boldt, interior designer, co-founder of the firm CrossFields, and creator of the online course Office Design Bootcamp. Carolyn takes us through her journey to become an interior designer, how she came to specialize in designing chiropractic offices, and how to design environments with intentionality in order to make better experiences.

Today on Experience by Design, we welcome Tony Martignetti to the ExD studios. Tony has had a wonderful journey to today helping leaders become more grounded and calm in their approach. We talk about the influence his immigrant parents had on his development, his career spent in the sciences, how he found purpose through being burned out, and what it means to create connected environments in the workplace.

Today we welcome Vladimer Botsvadze to the Experience by Design studio. Vladimer has had an interesting journey to being a top marketing influencer. From a PhD in Supply Chain from Georgia (the country, not the state), he made his way to the US and social media influencing, branding, and marketing. We talk about what it means to make one's self a brand. We also talk about how creating an authentic you can be a challenge. Finally, we talk about what is involved in a supply chain PhD!

In this episode of Experience by Design, we welcome Mary Ruppenthal, Associate Principal at HED, one of the oldest and largest architecture and engineering firms in the United States. Mary has a career of experience working with educational institutions and communities to create learning solutions that serve more than just students. We explore how the next generation of educational environments are being built for multiple purposes beyond what happens in the classroom. She shares lessons of...

On this episode of Experience by Design, we welcome David Adler, Founder and Chairman of BizBash, as well as author of "Harnessing Serendipity." David has a passion for creating opportunities for people to form connections. We explore what it means to design experience where people can have authentic moments of engagement and form serendipitous relationships that can be fulfilling. We talk about the oxytocin and emotional contagion, Jeffersonian dinner parties, being a collaboration artist,...

On this episode of Experience by Design, we welcome Rick Denton from EX4CX. Rick has been working with companies to improve their customer experience strategy. Along the way, he has learned not only what to do, but what not to do as well. For instance, companies swing between extremes too often. They lean too much on technology as a solution. They mismeasure what success means. And ultimately, they do not value the role of people enough. We explore how to execute a better CX strategy, how to...

On this episode of Experience by Design, we welcome Maximillian Piras from Headliner App. Maximilian takes us through his artists journey and into design work. We discuss why the creative and artistic spirit is vital, especially in corporate work. We explore how Headliner helps content creators to repurpose their purpose. Finally, we talk about the innovator's dilemma, and why doing artwork for the pope might present unique challenges.

On this episode of =Experience by Design, we welcome Paul ter Wal of the consulting group Team ANDARE. Paul started out as an attorney, but found his larger calling in helping companies make cultures driven by purpose. We discuss his professional journey to becoming an advocate for stakeholder models, using positive psychology to bring about change, starting small to achieve big things, and well-being in the workplace. We also talk about Gen X being the forgotten generation, and his doing The...

Today on Experience by Design, we welcome Dr. Jessica Tompkins, UX Research Director at Skeleton Key game studio to discuss her research and work on diversity, gender, identity, and inclusion in video game design. Jess has research the impact of avatars and character designs on gender identity, as well as how to make games more inclusive environments. We discuss what it means to include user feedback in game design, how more diversity in the industry can lead to better outcomes, the...

On this episode of Experience by Design, we welcome Kristie Kuhl who is the Global Managing Director of Health and Wellness at Zeno Group. Kristie talks to us about the need for using storytelling for healthcare communication, reaching people where the emotions associated with health literacy. We explore how a background in art history and fine arts when coupled with a law degree provides her the chance to use different mindsets to design communication. Finally, we talk about what it takes to...

On this episode of Experience by Design, we welcome Emily Ritter and Travis Hill of Sequential Potential to talk about how to make educational content that connects. They talk about the origins of their work of turning learning materials into comics, the various projects they have done, and the impact it has had on furthering learning for different audiences. We discuss the larger implications of rethinking scholarly contributions beyond the journal publications and citation indices, and into...

On this episode of Experience by Design, we Chief Sustainability Officer Jon Strassner. Jon has spent a lot of time thinking and acting about climate change and environmental sustainability. He brings that passion and message to the world of interior design, trying to help designers help their clients make better decisions for the environment. We talk about creating awareness without overwhelming, how small actions can lead to big changes, scaling action, and necessary friction.

today on Experience by Design, we welcome CX professional and through leader Alex Mead. Alex has decades of professional work in providing services and experiences for customers. He also has opinions to go along with his experience. We talk to Alex about how he approaches putting people first. We also explore how the simple fixes can yield the biggest results. Finally, we explore his EPIC framework for customers, TIME framework for employees, and how combining the two together can transform...

Today on Experience by Design, we travel with Adam and Gary, along with previous guest Jen Briselli, to the 2023 South by Southwest event for their session "Customers in Context: Social Science for Marketers." A packed room of over 300 were on hand to hear about how social science can be essential to designing brand experiences. Listeners will hear how to receive a special summary of the event, with tips and ideas on how to think like a social scientists when creating brand experiences. This...

On this episode of Experience by Design, we welcome Kiran Varri of Digital Xcellence. Kiran has had a long career in the customer experience space, working with major brands in international and multicultural environments. We chat about the the challenges and opportunities of designing for different cultures when you have different cultures on your team. We also explore the new era of content creation, and how to break through the noise. Finally, keeping in mind that everything we do is...

Today on Experience by Design podcast, we welcome Dr. Wanda Toro Turini for our first ExD Live recording, brought to you by Centric Park. Wanda has had a fascinating career, going from a degree in pharmacology, to doing sales innovation for Novartis, and then launching her own consultancy to help expert rock-it fuel their messages to reach their audiences. We explore that journey, discussing being an innovator versus operationalizing ideas, leveraging new technologies to reach wider...

On this episode of Experience by Design, we welcome Doug Shapiro of OFS Furniture to the studios. Doug also hosts Imagine a Place podcast, where he explore the future of the workplace and how to create offices that spawn creativity and innovation. We talk about what makes a workplace feel caring, the challenge of changing office culture, and how emotion is central to all that we do. We also talk about how laughter is the greatest indicator of a healthy culture, and how wearing wigs might be...

Today on Experience by Design, we are very excited to have Dr. Aga Szostek. Aga is one of the foremost experience design thinkers and strategists around. In 2021, she published The Umami Strategy: Stand Out by Mixing Business with Experience Design. She followed that up with Leadership by Design: A Guide to Transform You as a Leader in 2023. Central to all of her work is how to take complex ideas, couple them with theoretical frameworks, and turn them into actionable strategies. Her practical...

Today on Experience by Design, we are glad to have consultant and experience designer Jaci Badzin. Jaci brings with herself a range of personal and professional experiences that she combines to make memorable experiences. We talk about her affinity for backgammon, her training as a dancer, her knowledge of gymnastics, her working with some of the biggest brands around, and her work running her own experience design company. We also talk about how constraints are the possibility for...

On this episode of Experience by Design, we welcome Vaishali Dialani, now with Konabos and formerly of NOW Money. Vaishali is a 2022 CXPA Emergent Leader Award Winner for the Middle East, and for good reason We talk about how she is driven to make transformational technology and experiences for users and customers. She takes us through her work with NOW Money, a company built to help migrant workers with their financial services. We also talk empathy and transformational change through...

On this episode of Experience by Design, we welcome Dr. Mohamed Latib of CX University to discuss his range of work in educational, professional development, and experience design. We dive into what makes for engaging online learning experiences, meeting needs of clients while helping them push boundaries, and how understanding of systems creates for better experience design and education.