Michael Roberts, CMO of MetLife, believes in outcomes, so much so that in the organizations he has had a chance to lead as a senior marketing executive, he has changed team structures and operating models to focus on outcomes based marketing.  One of his key principles, is that if you can't find a pattern of things NOT working, then it means that things are completely out control. So how do you find ways to consistently make things better, whether they were already broken or perhaps even doing quite well?  Listen in as Michael shares a few personal tips from his incredibly successful career. Michael is a senior operating executive and business leader with 18 years of experience serving financial institutions/professional services companies, leading teams of up to 150 people and product P&Ls of $1B+. Currently he is the CMO of MetLife running global brand and marketing for the organization. An operationally-focused business partner, his expertise spans strategic partnerships & M&A activities; strategy development; marketing, product management & technology; organizational re-structuring and process improvement. His exceptional communication, leadership, collaboration and relationship building skills inform all his work, as does his ability to identify/remove complexity in order to standardize/simplify.