Episodes
Ever wonder what the different forms of community management are? Us too!  Join our host Joseph Woo as we discuss how community efforts can be broken down into four general types, the goals of each community's efforts, and more tips from Cattie Thompson!
Published 01/27/21
Many indie developers take on multiple roles within their studio, and Justin is no different. And yet even with all that he has going on, he is still a huge advocate for community building and encourages other indie developers to do the same. Join us in this podcast as Justin shares how his community has helped him along the way, and what steps you can take to start yours now.
Published 12/16/20
How do you foster loyal advocates within your player base, you may wonder? Well, join us as we chat with Chris Hohbien, Head of Community and Social at Hutch, and he shares some strategies that he has implemented there, as well as the thought processes behind them!
Published 12/02/20
From managing social media channels to organizing community events, Community Managers are known for mastering the art of juggling multiple hats. In this podcast, we take a dive into all the ones Alana has to balance, how she goes about doing it, and some tips on productivity to help you achieve your own goals. Have a questions for one of our guests? Reach out to them in our GCM Slack Group! And of course don’t miss the game management spreadsheet Alana mentions: find it here!
Published 11/11/20
Supercell's Jumpei Oki shares what he's learned over a decade working at big-name games. Join our host, Joseph Woo, in a friendly and insightful chat with this awesome industry vet and learn how marketing and community management teams can work together to help your game and community grow.
Published 05/28/20
From passionate hobby to business venture, Alex “Bagman” began as an eager recruit for the then small FPS mobile gaming group, Team No Shots Missed. Now, he leads the charge as CEO and community manager, sprouting a passionate hub and community of casual and professional competitive players for a growing library of mobile FPS. Join us as we chat about Team NSM, the craft of competitive gameplay, and why community plays an integral role in eSports.
Published 12/12/19
Host: Joseph Woo Ida-Emilia “Blackthorn” Kaukonen isn’t your ordinary Community Manager. She’s so much more. Join us for the GCM Podcast: Episode No. 13 as we talk to Blackthorn-community consultant, coach, and cult leader-about her 17 years experience as a CM, her journey as a business owner, and definitely, how she has used this knowledge to create a successful, gamified, and growing socially positive cult.  Talk about thinking outside of the box. Seriously, take notes.
Published 11/14/19
Jump into this episode of The GCM Podcast as we're joined with Community Manager for Nitro Games, Maria Maunula. She talks about her Hero Squad for F2P mobile title Heroes of Warland, encouraging player engagement through giving back to the community, her additional roles as part of the development team, and more.
Published 10/31/19
From cheat bots to talk of self-harm, tune in to hear long-time Jagex employees Kelvin and Steve talk about the nuances of internet anonymity and community safety. In this GCM Podcast episode, they’ll reveal the impact on games like Runescape and how their team deals with and responds to threats in the community.
Published 10/02/19
The excitement and chaos are bustling at Gamescom 2019, but we’ve managed to find a quiet(ish) place to chat and chink steins with industry veteran and Community Wizard -or rather dwarf- Linda ‘Brasse’ Carlson. Gather round as we talk about her journey into a creative and colourful career of 20-plus years, the evolution and state of the games industry as it continues to struggle with ageism and sexism, and breakdown of the roles and responsibilities within community management, moderation and...
Published 09/05/19
Twitch is a place for players to get direct, unfiltered constant contact with creators and developer teams.  By using Twitch Streams as a means to provide such access, you can engage your audience in whole new ways. Join us as Ella discusses how she’s gone about it and learned to grow and interact with her player base through this digital medium to forge deep and meaningful player to developer interactions.
Published 08/21/19
To counter the narrative portrayed by the article “Why Community Manager Is a Dead-End Job — and What to Do About It” we invited Mathew Anderson onto the show. He discusses his 15-year history of Community Management in the industry and shares his insights into where the community should sit in an organization and why it continues to be a place and position that excites him as he looks to the future.
Published 08/07/19
Feedback: It’s a community managers job to collect it, determine its priority and relevance and relay it to the team when applicable. It can be good, it can be bad, and sometimes it can be downright ugly. Listen to episode 7 of the GCM podcast as we chat to Darcy, Community Manager at League of Geeks and Project Lead for Armello, touches upon his various experiences with players who have reached their defining moment within a game to leave a review, shining or otherwise.
Published 07/23/19
For Mobile F2P it is impossible to drive a continuous and increasing profit margin and always give players what they want. It’s a business after all. In episode six we take a seat with Community Manager for Uken Games, Nick Van Vugt, and talk about how his team combined the best of both Product data analysis and Community-based qualitative and emotional feedback to generate profit-boosting results. Learn the method behind the success that drove a 100% increase in revenue and a 40% increase in...
Published 06/26/19
Listen to episode five of the GCM podcast as we're joined by Kings Group's Senior Community Manager, Hugo Ludewig. Following his massive success with King of Avalon and Guns of Glory, we ask Hugo to share his experiences building and managing the ultimate Mod Squad, and growing communities across multiple platforms using proactive messaging.
Published 06/05/19
Join us for episode four as we talk to Henry Fong, CEO, and founder of the global games publisher, Yodo1. Henry discusses his team’s work on Transformers: Earth Wars (China edition) and how they designed and executed community events to retain and remonetize their most valued players, from minnows to super whales.
Published 05/20/19
On episode three of the GCM Podcast, we talk to the multi-talented Jaymee Mak. We discuss her journey into games community management and the importance behind Hempire’s full-time community-first approach.
Published 05/07/19
On this episode, Nicolas Nottin, a veteran of community management talks about the evolution of community management in gaming and shares his 3 steps strategy for developing the right community around your game.
Published 05/02/19
Listen to this episode to get to know what GCM Hub is, why we started it and why we think that game community management is more important now than ever before. Game on!
Published 04/18/19