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HappySignals
The IT Experience Podcast
Podcast for those who want to take IT Experience Management (ITXM) Framework™ in use and improve Employee Experience of IT Services in large enterprises. We talk about human-centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you.
To learn more about IT Experience Management (ITXM) Framework™, visit https://www.happysignals.com/itxm-framework-it-experience-management
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Ratings & Reviews
Niche - Enterprise IT service management
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“Lot of podcasts on employee experience, service management, leadership etc.
But this podcast is really focused on IT Service Management in enterprises.
So if acronyms like ITSM, SLA, XLA, MSP etc sound familiar, you will definitely find the podcast worth the time.
If you are not familiar...”Read full review »
Helsingforsaren via Apple Podcasts ·
France ·
11/03/20
Best in class
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“Always happy to listen when professionals talk and share their views. Employee experience truly matters!”
ITSM enthusiast via Apple Podcasts ·
United States of America ·
05/01/19
Recent Episodes
In this episode, Pasi and Sakari discuss the future of IT support. They start by talking about the recently released Global IT Benchmark Report, which highlights the importance of understanding the experience of end users. They then explore various themes related to the future of IT support,...
Published 04/25/24
Published 04/25/24
Claire Agutter, founder of Scopism, discusses the evolution of service management and the role of Service Integration and Management (SIAM). SIAM emerged from the outsourcing practices in the UK public sector and has become increasingly important as organizations work with multiple service...
Published 04/11/24
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