Clinical microsystems are the front-line units that provide most health care to most people. The quality of care can be no better than the quality produced by the small systems that come together to provide care. This segment gives a quick introduction to the knowledge, tools and processes utilized to provide exceptional care AND continuously improve your care delivery system.

Dr. Elliott S. Fisher highlights the underlying problems of comprehensive health care reform and the key principles for guiding change and achieving truly accountable care.

What shared-decision making is - and is not - and how it can be incorporated in every practice.

This overview examines how ethical principles are synergistic with quality and value in health care — in other words, accountability.

Dr. Elliott S. Fisher explains how variation informs clinical practice and provides insight to strategic health care system reforms.