As Founder/CEO of the Intrigue Agency, and the Tongue Fu! Training Institute, Sam helps people create respectful, intriguing, proactive communications that are a win for all involved.  Sam's 3 TEDx talks and 10 books - including Tongue Fu!, POP!, Talking on Eggshells, SOMEDAY is Not a Day in the Week - have been featured in NY Times, Fast Company, Forbes, Readers Digest, TED.com, NPR.  Sam's IKIGAI - and one of her great joys - is helping people crystallize a meaningful message/mission that puts the light on in their eyes and creates a rising-tide LEGACY that adds value for all involved. In this episode, Cindra and Sam discuss:  “Words to Lose, and Word to Use”   Her AIR acronym  What to do when you disagree with someone Tools to deescalate a situation And, why her PLAN tool can help you prepare for any conversation HIGH PERFORMANCE MINDSET SHOWNOTES FOR THIS EPISODE LEARN MORE ABOUT SAM   FOLLOW SIGN UP FOR THE FREE MENTAL BREAKTHROUGH CALL WITH CINDRA’S TEAM TO LEARN MORE ABOUT THE MENTALLY STRONG INSTITUTE Love the show? Rate and review the show for Cindra to mention you on the next episode.