As service delivery evolves, what does it take to become a service visionary? Watch our Service Visionaries 100 roundtable to hear from industry leaders driving change.  Hosted in partnership with IFS, the discussion features:  - Sarah Nicastro, VP of Customer Engagement at IFS - Jan Van Veen, Managing Director of moreMomentum  - Andy Cachaldora, General Manager of GE Healthcare  - Roy Dockery, VP Field Operations of Flock Safety  - Malavika Tohani, Research director at Verdantix With...

What's the key to delivering exceptional service in today's fast-paced world? In this roundtable discussion featuring leading service visionaries, Sarah Nicastro of IFS, Jan Van Veen of moreMomentum, Andy Cachaldora of GE Healthcare Digital, Roy Dockery of Flock Safety, and Malavika Tohani of Verdantix. With decades of combined experience driving service innovation, these experts explore the evolving role of technology, data, and culture in delighting customers.  We believe in the power of...

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios! So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your...

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios! So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your...

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios! So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your...

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios! So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your...

Welcome to our podcast, 'What is a Service Visionary?'. In this engaging discussion, we're joined by four esteemed judges from the Service Visionary Award panel who generously share their insights and thoughts on what it means to be a 'Service Visionary'. They'll give us a deep dive into the criteria, expectations, and unique qualities that make a Service Visionary, and the intricate nuances of their roles. From transforming customer experiences to driving revolutionary business growth...

What are the key threats facing UK security leaders? Our panel of technology leaders have shed light on the current issues. Watch as industry experts, CISOs and security professionals identify the most pressing cyber threats and explore strategies to mitigate them effectively.  In this roundtable debate, the speakers delved into key insights, addressing the following crucial questions: What is the top cyber threat facing UK businesses today and why? With Keme Nzerem moderating this...

With organisations wanting increased agility, productivity and collaboration, how can cloud operating models help C-suite leaders and their teams? Many organisations now look to the cloud for greater business agility and improved user experience. At the same time, many want to apply the key attributes of cloud operations and associated benefits such as automation, shared services and DevOps tools and processes, to improve the operation of their infrastructures. The key question today is:...

Discover how IT leaders navigate the challenges of driving business innovation while balancing operational efficiency, cost reduction and security. IT leaders are expected to take a proactive role in supporting the organisation’s digitisation efforts by providing the technology platforms that both enable and power innovation. With a greater need for IT leaders to reduce complexity and costs, strengthen security and improve customer experience, delivering the agility and speed to enable...

Discover the various approaches technology leaders are taking to drive ESG initiatives and forge a path towards a more sustainable future in "Partnering for a More Sustainable Future". The technology C-suite holds great power and the prospect of great change. With more organisations taking action with their ESG initiatives and policies, it is clear that leaders are starting to place sustainability at the forefront of their agenda. What remains unclear is how leaders should be executing the...

“This ease of simplicity requires fundamentally rethinking processes and how we are delivering”. In today’s increasingly complex and fragmented technology landscape, organisations must deliver experiences that are reliable, secure and seamless. To achieve this, IT must bridge boundaries across an ever-multiplying array of technologies, locations, organisations, teams, people and things. And they can—with the right infrastructure strategy in place. The technology leaders speaking on this...

“We have to be looking for better ways and making sure that the technology is as sustainable as possible”. Discover more in this roundtable debate on sustainability.  IT leaders are not waiting to be pushed to address new environmental concerns. Looking to discuss the role of the CIO within sustainability, a seasoned mix of technology leaders in the HotTopics community were joined by Sasha Qadri, exploring how this impacts the technology team while delving into the expectations of partners...

One of the most notable relationships in the C-suite today is that of the CIO and CISO. While the CIO was mainly responsible for implementing and managing an organisation’s IT function and infrastructure, the CISO was more focused on developing and implementing cybersecurity procedures and strategies. While the main goals and responsibilities of these two executive technology leaders now overlap, there is still much more to be done to create a more cohesive relationship. Most recently, there...

Technology leaders share thoughts on data-powered experiences, outlining emerging trends to drive maximum impact. This panel of technology leaders and experts discussed the importance of data-empowered experiences, explored how data can be used to enhance customer experience and picked out some of their key strategies that deliver ROI and delight customers Insights from our data and technology panellists: Maritza Curry, Head of Data, BNP Paribas Personal Finance SA (RCS Group)Daria Grishina,...